Ring Video Doorbell
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New Disarm mode not working, still detects motion?
Why does my Ring Doorbell 2 still detect motion when I set it to disarm modes using the new mode feature (Disarm, Home, Away) I have customized the Disarm mode to not pick up/record motion but it's still picking up and recording motion. It does not seem to work?
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02-04-2020 11:06:53
Responses (13)
- G
Well...I have had same issue. I reset camera (30 second), reinstalled app, rebooted the base station, and toggled the modes and its WORKED FOR NOW. Hopefully the Ring people will address....its maddening.
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03-10-2020 21:03:54
PI've tried everything in this thread, but my brand new cams will not disarm.
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19-10-2020 20:34:04
CJust wanted to add on yet another brand new Ring Doorbell 3 installed and not disarming.Installed, added to app, few days of it not working found this thread - tried removing it, resetting, and readding and nothing.No other method on the thread worked either so the fact it says there's a solution is an absolute joke tbh.
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21-10-2020 10:22:50
- S
I’m having the same issue today. Got home and disabled my alarm which should disable my living room camera and kitchen camera but it hasn’t and I’m getting constant alerts. Even switching between modes doesn’t fix it even though it’s been working the way it should up until today. This concerns me a lot. If the modes don’t work this way how can I trust it to enable my cameras when I go to work?
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25-11-2020 20:15:04
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- N
Same issue. I was told to turnoff my doorbell xam but i only have 1 cam. The one in my room. Can we be guaranteed that we werent hacked? Tbh im surprised I'm the first to ask
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30-12-2020 04:26:35
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- M
Just installed a brand new Ring Doorbell only to find the same issue with disarm mode. Unfortunate that this thread was started 8 or so months ago and the only "solution" provided by Ring is "have you tried turning it off and on again?" And then of course the, "are you sure you turned it off and on again?" doubting the affirmation that it didn't work from customers.I was hoping as a late adopter that I wouldn't have to suffer these problems... (or customer service.)
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04-01-2021 15:21:44
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- K
I just figured this issue out (was driving me crazy)!You'd think Ring tech support would have you check this setting. In your Ring app, go to "Settings", under "Location Settings" tap on "Modes", then under "Mode Settings" tap on "Disarmed", then tap on the device that you want to change the behavior for (in my case the "Front Door Ring Doorbell"). On the next screen check your "Motion Detection" setting. Mine was set to "On" (which obviously doesn't make sense in "Disarmed" mode). After I switched that setting to "Off", the "Disarmed" mode worked for me as it should :slight_smile:(PS: I just saw where Gazza1954 had posted basically the same solution in May 2020, but I had already types this up, so decided to leave it here)
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05-01-2021 15:26:08
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Thisguyallday
I just got my ring doorbell cam yesterday and I'm having the same issue. Modes are basically useless. They all do the same thing notify me of everything all the time. Kind of strange that something so simple is so broken and a huge company like ring cannot seem to fix it. And then asking everyone for screen capture as if they don't believe all the people saying it's broken. I have a $30 wyze cam and it has modes and they have always worked no problem. Plus I can schedule times for modes and it's all free but the product I pay for monthly has none of these features and is broken.
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29-06-2020 14:48:20
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