Ring Video Doorbell
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Motion/recording for FedEx delivery "missed"
New to ring2 doorbell.A FedEx package was delivered today. There wasn't any motion notification, nor was there a video of the package being delivered. There WAS motion detected and recorded when I picked up that same package. What is going on?I've read that it is possible for deliveries to interefere with the doorbell.
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23-10-2019 19:51:56
Responses (24)
- D
It happened to my doorbell 2 many times.It also randomly did not detect motion in the evening and at night too (no video captured).My conclusion is that Doorbell 2 motion detector is unreliable.
•3
26-10-2019 20:06:16
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BSimilar problem, several recordings this am but no recordong or alert for an Amazon delivery. How long does it take for Video Camera 2 to "reset" after a capture? I have no problem with distance, etc. as most motion captures are fine. This was at 10:46am so no issue with light, etc.
•0
03-02-2020 18:35:58
VI was just on the line for almost 30 minutes with someone from Ring, but nothing was resolved. I had already gone through all of the troubleshooting, so the representative was trying to connect me with someone else, but it ended up being a weight of almost 30 minutes. He said he would have to call m
•1
20-07-2020 20:56:07
- P
Same problem. Packages delivered but no video. Passing cars 30 feet away activate the Ring Doorbell2 camera, but Fedex and Amazon delivery drivers never show up. People that walk slowly show up when three to four feet from camera. very puzzling.
•7
08-03-2020 00:27:54
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RI am having the same problem with my floodlight cam! It consistently misses UPS and Fedex trucks. It picks up cars going up and down my driveway, animals, or even spiders, but somehow it misses these trucks more often than it sees them. I have my driveway completely covered in the motion area so I d
•2
10-04-2020 18:06:21
GI just started having this problem in the couple of months? Was there an update pushed? I'm missing things on multiple cameras as I have two that cover the front of my house (doorbell and camera) and both miss some events (yesterday's confirmed UPS delivery as an example). I also have the motion sen
•1
02-05-2020 00:28:07
KI have the same issue with my device. Picks up passing cars but nothing for delivery where person walks up my driveway, turn around takes a picture of the package at the door and walk back down the driveway and there is no motion detected nor video. This is an ongoing occurance for us.
•3
13-06-2020 18:06:42
RMY 3 RING CAMERAS ARE WIRELESS AND SOLAR POWERED. AND IVE GOT SAME PROBLEM. THE 3 RING CAMERAS WERE BOUGHT/INSTALLED ABOUT 3O DAYS AGO. ONE OF THEM MISSED (3) HUGE TRASH TRUCKS THAT DROVE UP, PAUSED AND PICKED UP AND DUMPED SIZABLE TRASH CANS THAT WERE PLACED IN VIEW THAT CAMERA. IM DISAPP
•0
01-09-2020 12:03:54
- R
It appears to be WiFi deauthentication. Our package came to the front door while we were in the living room (next to the door). My wife was trying to use the echo and it was just not working. This was around 4:45. Later I received an email saying my package was delivered by Amazon at 4:45. Although the camera is right at the door, my camera did not pick up the driver pulling up to the house, walking up to the door, placing the package on the steps to take the photo, or walking away. What made me go on my information binge and disregard those "coincidence people" is because the jammer interfered with the Alexa device when we were trying to use it. That was clear signal interference. This has happened in the past, where we would get packages, but nothing was recorded. Of course, we see several posts about coincidences and check your equipment, but let's get real... if this happened to just only us, then perhaps, but this is happening all over. The delivery drivers are jamming the 2.4 GHz frequency on the WIFI. The Blink, Arlo, and Ring (most models) use that frequency (see below). The 2.4 GHz spectrum will allow devices to have a longer range when compared to 5 GHz. It makes sense as people may want to spread out the cameras. Of course, the downside is that it is susceptible to these attacks.Blink Specs:[https://www.amazon.com/All-new-Blink-Outdoor-Security-included/dp/B07MMZ2LTB?th=1](https://www.amazon.com/All-new-Blink-Outdoor-Security-included/dp/B07MMZ2LTB?th=1)Ring Specs:[https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison](https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison)Amazon sells the jamming / deauthentication devices:[https://www.amazon.com/gp/product/B081Q6BGHN?pf\_rd\_r=K8R5KVZHTZ284NA7NGJZ&pf\_rd\_p=edaba0ee-c2fe-4124-9f5d-b31d6b1bfbee](https://www.amazon.com/gp/product/B081Q6BGHN?pf_rd_r=K8R5KVZHTZ284NA7NGJZ&pf_rd_p=edaba0ee-c2fe-4124-9f5d-b31d6b1bfbee)[https://www.amazon.com/s?k=WiFi+Deauther&i=electronics&ref=nb\_sb\_noss\_2](https://www.amazon.com/s?k=WiFi+Deauther&i=electronics&ref=nb_sb_noss_2)And you can see how to create them online:[https://duckduckgo.com/?q=is+Deauther+the+same+as+jamming&atb=v195-1&ia=web](https://duckduckgo.com/?q=is+Deauther+the+same+as+jamming&atb=v195-1&ia=web)FCC:"The use of a phone jammer, GPS blocker, or other signal jamming device designed to intentionally block, jam, or interfere with authorized radio communications is a violation of federal law. There are no exemptions for use within a business, classroom, residence, or vehicle. Local law enforcement agencies do not have independent authority to use jamming equipment; in certain limited exceptions use by Federal law enforcement agencies is authorized in accordance with applicable statutes.It is also unlawful to advertise, sell, distribute, import, or otherwise market jamming devices to consumers in the United States."[https://www.fcc.gov/general/jammer-enforcement](https://www.fcc.gov/general/jammer-enforcement)And yes, while WiFi deauthentication is not 100% the same as jamming, it is still treated the same by the FCC. There are real consequences. [https://www.cnet.com/news/fcc-says-blocking-wireless-hotspots-is-illegal/](https://www.cnet.com/news/fcc-says-blocking-wireless-hotspots-is-illegal/)PLEASE, let's start reporting these incidents to the FCC and hold Amazon accountable as well as the drivers accountable. \*While we do have a real security system, it still bothers me that people are circumventing the system (illegally) and coming on my property. I do like my ring doorbell and other cameras, however, I will be gradually replacing them with PoE cameras as well as adding more cameras that work directly with my real security system.
•4
04-06-2020 18:32:41
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RWow. I’m actually kind of disappointed and perplexed as to why you would try to push that advice. Read what I wrote... this is not a issue specific to Ring. It also has nothing to do with my setup or anyone else’s (and it was just the Echo FYI). It is not a coincidence that the ONLY time ther
•14
12-06-2020 18:30:09
- V
Oh my goodness!! Same thing is happening to me and it’s only with FedEx packages. I’ve just had in the last week 3 to 4 packages delivered with no notification and no pick up of anything on my camera as far as a delivery truck. The packages have also been delivered at different parts of the day so the lighting is different each time.
•2
20-07-2020 20:52:46
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Drew
I have same problem. I think it has something to do with light sensitivity and heat. _motion sensor works by heat_. My videos are washed out with light and I never see delivery until they walk away.
0
23-10-2019 21:18:32
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