Responses (2)

• C

  Chelsea_Ring

  Hey @MartinK. For not seeing a record of the events in your event history, are you sure you have a Ring Protect Plan that is active on your account? You will need to make sure you have this in order to see the events show up. Please let me know if this is the case!

  0

  •

  02-04-2020 11:11:28

  •

  Reply

  M

  MartinK

  Thanks for comming back to me.. I am curently on 30 days free trial (at least thast what is says on my ring aplication) so I belive this is activated..

  0

  •

  03-04-2020 08:03:12

  M

  MartinK

  I belive plan is ok.. I hope

  0

  •

  03-04-2020 08:23:48

  M

  MartinK

  Also from what I am reading about the plans, this Motion alert is available in all of them.. See atachement..

  0

  •

  03-04-2020 11:00:31

  C

  Chelsea_Ring

  @MartinK Perfect! I assumed you were on the trial, but just wanted to make sure in case this was the simple reason as to why you were not seeing any motion events. Just to verify, when you go into your Ring app \> Devices \> Ring Video Doorbell 2 \> Event History - you do not see any events there? If this is the case and you've tested this by standing in front of the doorbell and trying to trigger it, please check your Device Health page. If you see that the device is online, please preform a reset on the device by pressing and holding the setup button for 30 seconds. After that reset, try to activate your Doorbell to record motion by standing and moving in front of it. Let me know how this goes!

  0

  •

  03-04-2020 04:35:09

  M

  MartinK

  Still same, i did full reset still no notifications showing at all.. :-( , this must be faulty

  0

  •

  06-04-2020 08:53:10

• S

  Sobats

  Mine doesn't detect motion well either. When cars pass by in the street it goes off, but when someone approaches my door and sets down a package, nothing. Not sure what to do.

  1

  •

  08-06-2020 02:06:07

  •

  Reply