Responses (1)

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  Caitlyn_Ring

  Hi @JP-in-OR. Can you let us know which model of Ring Doorbell you have? Additionally, would you mind sharing a screenshot of your Motion Zones, motion sensitivity slider, and Motion Frequency settings? I'd be happy to take a look and see what suggestions I can recommend. :)

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  10-09-2020 05:45:56

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  Reply

  JI

  JP-in-OR

  It’s working now, thanks!

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  10-09-2020 06:12:55

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  Ellie10

  I am having the same problem. My battery is charged and I can get the live view to work through the app, but the motion sensor is not coming on.

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  02-11-2020 01:12:48

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  Tom_Ring

  Hi @Ellie10. I try to toggle Record Motion off, then on. Also, make sure that your Doorbell is not in a [Mode](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Cameras-with-Modes) that would prohibit motion detection. This should help!

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  04-11-2020 05:31:26

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  Ellie10

  Everything is working on my iPad, but not on my iPhone. I've been through all the settings, toggled everything on and off, etc. It is set to "away" mode , so should be detecting everything. I recently upgraded my iPhone but not my iPad to the new iOS and wonder if there needs to be an update from Ring to coordinate with the new iOS update?

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  05-11-2020 12:16:58

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  Tom_Ring

  Hi @Ellie10. There was just a new iPhone update, 14.2, and I have full function with my personal iPhone with the new update installed. If you're having issues, try this: Remove the Ring app, reboot your phone, then reinstall your Ring app. Let me know if this works!

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  06-11-2020 07:46:04