Responses (2)

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  Marley_Ring

  Hey @asggeek! Do you have the Video Doorbell Pro or the Video Doorbell 2? If it is a Pro try drawing multiple zones and trying different sensitivity options. If it is a Video Doorbell 2 check out this [Community article about motion detection](https://community.ring.com/t5/Video-Doorbells/How-it-Works-Video-Doorbell-and-Video-Doorbell-2-Coverage/m-p/5003), for tips on optimizing motion. I hope this helps! :)

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  05-11-2019 11:15:00

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  asggeek

  I have the 2 (not Pro). It still does not make sense...that an object (person walking up the sidewalk) does not trip/start videoing until they are 2 ft in front of camera AND a car/truck driving by (over 20ft way) can trip the sensor. --Very confused I had the wedge installed, but it was even worse (no person tripping it).

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  08-11-2019 04:25:17

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  Marley_Ring

  Thank you for confirming @asggeek! In addition to sensitivity and zone settings, it may also help to test out different Motion Frequency settings as certain motions might be missed if your Motion Frequency is set to preserve battery. Being that you are already using a wedge kit, it should certainly be avoiding the street traffic. Keep in mind that you can use up to 3 wedge pieces stacked for more of an angle if needed. As every environment is different, motion can take a little trial and error to obtain optimal detection.

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  08-11-2019 09:57:55

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  Morac

  > @asggeek wrote: > > I have the 2 (not Pro). It still does not make sense...that an object (person walking up the sidewalk) does not trip/start videoing until they are 2 ft in front of camera AND a car/truck driving by (over 20ft way) can trip the sensor. --Very confused > > > > I had the wedge installed, but it was even worse (no person tripping it). I'm having a similar problem, but my doorbell is at the top of about 7 stairs. I was told to uninstall multiple wedges. If your 2 is high up, you might need to do the same. Alternately you may have to turn the sensitivity way down. That's what I've done for now, though the motion detection still seems hit or miss.

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  09-11-2019 09:38:59

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  OhioE

  I have the video doorbell pro and have this issue as well. It seems to me like it started after the update to the motion detection engine. I’ve tried deleting and adding new motion zones as well as all the different sensitivity options but motion detection is still inconsistent. As the above poster stated, it will detect motion 20ft away most of the time but regularly misses someone walking right up to the door.

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  19-11-2019 01:17:19

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  cgmartine

  It seems from all the issues people are having with motion and sensitivity, that these front door cameras are really not appropriate for houses whose front doors face directly toward the street, and which have constant vehicle traffic. They most likely work better for those houses which have the front door to the side of the house and not facing traffic and therefore only meant to capture pedestrians who come up right to the door to knock.

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  07-01-2020 10:39:49

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  Ed15

  Same problem with the spotlight battery cam. I get hundreds of videos of every car passing by but I can walk outside, load up my car and drive away directly in front of the cam and no video. Seems to miss the point of a security camera if it wont pick up a large human at the car driving away with it.

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  09-05-2020 03:38:13

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