Responses (3)

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  nitaroyal

  I reached a human at 800-656-1918. Put me through a lot of steps but the fixes didn't hold. Mine activates every time we go OUT the door. But we just had our 4th delivery this week that recorded nothing, and certainly didn't trigger any notification. We keep reloading the app, changing settings, and it might work for a day or two, then nothing. Gives me zero feeling of security if we leave the house. The concept is great, but in reality I think I wasted my money.

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  06-06-2020 06:51:50

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  supergrl23

  Thanks for your reply. Good to know I’m not the only one that is having this problem. Thanks for the phone number. The Ring App kept redirecting me to the Community forum. Awhile back, the app would give you the option of chat or calling a human. I’m wondering if they scaled down their customer service during the pandemic or if they’ve just cut their quality altogether.

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  07-06-2020 05:37:52

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  Hays

  Mine is the same way! If someone does not ring the bell, it does not capture motion! It is infuriating!

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  07-06-2020 07:39:33

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  Chelsea_Ring

  Hey neighbors! More than happy to help everyone on this thread. Will you please post a photo of how you have your motion settings as well as a screen shot of live view? That way we can take a look at the positioning of your device. Thanks!

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  07-06-2020 11:51:13

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  Kka243

  Hi Jennifer, I’ve been having the same issue as the other people on this thread. I came home yesterday and took my car which was parked at the front of the house. No motion was detected. It’s pretty scary to know, that someone can steal one of my cars without the ring doorbell detecting anything. This happens quite often (motion is missed from driveway, front of the house, and even at the door). Please find photos of my motion settings attached. I’d appreciate any assistance that you can provide.

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  15-07-2020 03:38:28

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  supergrl23

  Hi Jennifer, My door is at street level. There are no stairs. These settings are the best I can get to pick up things entering my driveway. The door bell is to the side of my two car garage. The most common door bell miss are cars that pull in or out of my driveway/garage on the side nearest to the doorbell. This constantly happens day and night. I already contacted Ring once before and gave the access to my recordings which proved this. See attached for photos you requested. (Note that Ring only allows us to attach only 2 photos.) Please resolve this issue. Seems like many people have the same issue. Is there a design flaw, or did we all get defective devices?

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  21-07-2020 11:36:10

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  caseinpoint

  Jennifer, Thank you for replying. It seems there are alot of people with this same issue. I have had my doorbell installed now for 3 weeks. I have attempted every setting with no changes. I simply do not get alerts even though there has been a ton of activity in front of my camera. I have zipped up my screenshots because this forum only allows two attachments per post.

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  21-07-2020 12:01:05

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  Bigdog9586

  Mine is just the opposite. I have the peephole one and I've had to turn the motion way back or it gets everything. Maybe it's because mine sits on the door itself at about 18" higher than a doorbell. I don't know if this could be part of your problem, I doubt it but I have the ring app on my phone and iPad. So when I open door to let in fresh air I have to silence motion on both devices before it stops the motion.

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  21-07-2020 01:52:44

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  supergrl23

  Ring Admins and Jennifer - Is anyone going to help us? Multiple people have the same issue and we have no solution to a faulty product.

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  15-08-2020 02:14:36