Responses (1)

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  Marley_Ring

  Hi @brn2rnjk1! Try removing the Ring app and reinstalling it on your mobile device, and then attempt to toggle motion alerts to see if this resolves it. Ring device and mobile device connection plays an important part of any settings changes being applied properly. If you have a Ring Chime device, you will want to also alter the settings for that device in the Ring app. I hope this helps! :)

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  17-03-2020 09:56:11

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  MikeH2

  We've been having the same problem with our Stick Up Cam, which is pointed at the back yard and is frequently detecting motion from shrubbing moving in the wind. To make it more annoying our Alexa device announce the alert each time it occurs. I've removed the app from my phone, rebooted the phone, re-installed the app, rebooted the phone again, but still cannot pause motion detection on the Stick Up Cam. Is there a fix for this planned? I'd really rather not use the modes feature for this.

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  13-06-2020 07:48:53

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  MikeH2

  And now it seems that even mode settings doesn't work. I've got the problem device set to "Disarmed" in Mode Settings and am still getting motion alerts in the smartphone app as well as in Alexa. This is extremely annoying.

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  13-06-2020 07:56:41

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  Chelsea_Ring

  Hey @MikeH2. Have you been in touch with our support team on this concern? If Modes is not working to disable your motion detection, you will want to reach out to our support team to see what could be causing this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  15-06-2020 11:11:49

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  MikeH2

  Thanks Chelsea - I'm in a call with them now. For some reason I never received notification that you had replied. On edit: Thought that tech support had resolved the problem (she was patient and helpful) but am still getting alerts even though Motion Alerts are Snoozed for the problem device. I'm pretty sure there is some sort of problem with the Snooze feature in the app. How can I get a resolution to this problem?

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  16-06-2020 08:11:19

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  Chelsea_Ring

  @MikeH2 Happy to follow up here! Just to ensure we have the right process here - when you go into the Ring app \> Main Menu \> Devices \> Stick Up Cam \> Motion Snooze \> You select the time you want and tap on Save Snooze Settings. Please note the max for this is 4 hours, so after this time, it will resume the alerts. This is the same process you are taking, correct? If you are taking this process, this will snooze the alerts for your Ring app for this time. During this snooze, you're still getting Ring app notifications, or are you saying that the Alexa is still announcing for movement? Please know that Motion Snooze only affects the Ring app, so you may have to then also snooze Alexa. Wanted to clear that up in case that was the confusion. You can also try a Motion Schedule if you need the snooze longer than 4 hours, or for certain times, as this should also pause the Motion Alerts. If you've done all of this and you're still getting motion alerts to your Ring app, please let me know what phone you are running the App on and what OS the phone is running! :)

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  17-06-2020 07:53:39