Ring Video Doorbell
Motion Detection will not enable in the app
The battery on our ring doorbell (1st Gen hardwired) ran down to 0%. I'm assuming it's because it is very cold out. We removed the device and charged it to full. It's now secured back into it's cradle by the front door. Device health shows it at 100% and it says the firmware is up to date. We have a good wifi connection. My problem is that the Motion Detection and Motion alerts will not turn back on. When I tap the button to enable it, it shows me the 3 zones and it shows them all as being 'On'. I hit save in the upper right corner and it goes back to the previous app page but the switch does not turn on for Motion Detection. Live view on the doorbell works but the thing is useless if it isn't going to give me motion detection or motion alerts. I need this device to help protect against porch pirates!
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17-01-2022 05:32:01
Responses (7)
- E
So I had the same issue and none of the suggestions worked, however what did work is logging on to the ring website and changing it that way, which has stuck. Logging in and out, reinstalling the app, all that jazz, complete waste of time, change it on a browser and you’re good 👍🏽
•5
20-10-2022 03:47:56
UThank you! Finally got it working by going on the website like you suggested
•1
23-10-2022 05:17:17
- O
Yes go to ring.com and enable it on website then restart your ring app and should be working
•0
23-10-2022 02:38:43
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- J
Hi neighbors. There is a new update for the Ring app that was released that has resolved the concern of not being able to activate Motion Detection using the Ring app. It is a slow roll out and if not now, within the next few days you should start seeing the update available to download in your app store. In most cases, your phone will automatically download the new app version when it’s available for it. You also want to make sure you have the latest update available for your phone installed. Thank you for your patience.
•1
28-10-2022 05:58:15
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- U
I am having this issue. Motion detection shows turned on. Video is being recorded. But on the app the camera has the line through it. If I restart the app it shows the video correctly, but if I go to settings and back it shows it turned off. Turning it on doesn't work. I've tried logging out and in. I've tried uninstalling and reinstalling. I have tried changing it on the web. This all used to work and now it doesn't. Note I can still go to live view, it still record video and I can still control the gate.
•0
13-12-2022 12:54:04
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Memphiz10C
I had the same issue. I just figured mine out. In the app, open up the device. Go to motion settings. Go to advanced settings. Go to advanced motion detection. Turn on advanced motion detection. Click continue. Adjust motion zones. Add as many zones as you want. I just made one big zone for the entire screen. Click done and save. Advanced motion detection should be turned on with the slider showing blue. Back out to the device or dashboard, and it should now be displaying as usual. Motion detection should be on and motion alerts should be on. If that did not work, follow the above steps again, but turn off motion schedules.
1
06-03-2022 01:07:10
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