Ring Video Doorbell
Motion Detection Not Consistent - Change Sensitivity?
My company just installed a Video Doorbell Gen 3 I believe. It is set with a gate and keypad outside linking to a chime inside the building. For the most part it works as intended. It reads most cars coming through but now and then it won't read a vehicle as it enters our parking lot. I figured maybe I just need to adjust the sensitivity but if that is the case, I cannot find where the sensitivity options are. On top of that question one should keep in mind I have had to transfer ownership of the device account to my boss, so it has been shared with me but I didn't know if him being the owner prevents me from changing that setting. Any help would be appreciated.
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28-09-2020 05:42:06
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Tom_Ring
Hi @tzaharia79. You will not be able to see the settings to adjust your Ring Video Doorbell 3 if you are not logged in under the owner email. Only the owner can make adjustments. I would suggest looking at the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) and the [Motion Settings](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) to optimize performance. I hope this helps!
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29-09-2020 10:18:36
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