Responses (5)

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  Caitlyn_Ring

  Accepted Solution

  Hi @kevboy. During the setup process in the Ring app, you should see "Other Options" when you're at the step to scan the QR code. Tap this, and select "Device has a barcode instead". If that doesn't work, you'll want to follow up with our support team to see what other setup options are available.

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  28-03-2023 09:55:46

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  PoNoMo

  Hello, I bought a new home and the owner left the ring device installed on the front door. I can't access the QR code unfortunately. Is there a way to activate the device or connect to it with the QR or bar code?

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  06-06-2023 03:43:14

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  Tom_Ring

  Hi @PoNoMo. What is making the QR code inaccessible? On most devices, the QR code and Setup Button are very close to each other, so you'll need to be able to access both.

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  06-06-2023 04:17:55

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  user116161

  Hi, I have the same problem. I bought a house and old Ring was on the front of the house. I am charging the battery (and that works) but there is no QR code to be seen. Do I have to remove the installed doorbell? Thank you, Linda

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  19-06-2023 12:46:55

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  Caitlyn_Ring

  Hi @user116161. The QR code should be on the back of the Doorbell, so you'll want to remove it from the wall by unscrewing it.

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  20-06-2023 06:11:01

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  user50796

  Hi, I have an old Ring camera that lost the barcode/QR code sticker (because of the rain). How can I set it up as a new device?

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  11-07-2023 11:07:02

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  Tom_Ring

  HI @user50796. You should see an option that says "Setup Without Scanning".

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  13-07-2023 01:38:13

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  user_8dad21

  Speak ☎️＋１-８６６-９９４-３６５７ to a live agent

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  11-03-2025 10:42:59

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  12-08-2023 01:38:19

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  user_8dad21

  Ask Directly 📞 +𝟏 𝟖𝟔𝟔 𝟗𝟗𝟒 𝟑𝟔𝟓𝟕 to 24x7 live support

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  11-03-2025 10:42:32

• U

  user_96cfff

  All you have to do is scan the QR code on the bottom of this page and it will let you continue as usual https://ring.com/gb/en/support/articles/gt530/About-QR-Codes-on-Ring-Alarm-Devices

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  04-07-2024 03:16:44

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• U

  user_3cba27

  XXXX

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  25-07-2024 10:21:35

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