Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
D
"Low voltage" issue that is fixed by resetting device
power-issue

On a number of occasions, I'd say maybe every couple of months, my Pro 2 suddenly shows as disconnected (the little red icon shows in the app on the thumbnail image). Live video stops working, motion detection stops working, the doorbell doesn't ring inside, etc.. It is still somewhat connected at this point as the health check still reports in and it captures some thumbnails and occasionally comes back to life for a motion detection event before going back to not working, etc.. The health check says the voltage is low. 9V to be exact. It may seem obvious that this must be the issue, but if I reset and reconnect the device, everything works fine again and the health check reports voltage as back to normal. Clearly this must be an issue with the Ring as there is no way that resetting the device could fix the voltage on the wire. The power output on the health check is rated is good and that page says my transformer is fine. I've checked the voltage with a meter in the past and it was fine as well. It seems like this is some weird issue with the Ring where it gets in a state where it thinks the voltage is bad when it is fine. Is this a known bug?

4986

0

1

16-11-2021 08:14:08

Responses (1)

  • C

    I think I’m having the same issue. Ring video Pro 2 worked fine for 6 months and just went off line with low transformer voltage indicated in device health. I’ll try to reset it but if this becomes a recurring event I’m not going to be happy about given the number of these cameras I installed.

    1

    05-08-2022 12:23:40

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members

    U

    user63814

    2

    User
    Solutions

    C

    Caitlyn_Ring

    1

    User
    Solution

    T

    Tom_Ring

    1

    User
    Solution