Ring Video Doorbell

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Logging into different accounts from the app
app-settings
device-settings
shared-users
account-settings
troubleshooting

I just moved into a new home that has a ring device that I am setting up as my own. I need to be able to also log into my parents ring in order to help them out (they are elderly) Can I switch back and forth from one account to the other via the app? I don't need them having access to mine. Also we all log into their ring from the same email (which is their email) my ring will be registered under my email.

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01-12-2021 03:56:08

Responses (2)

  • C

    Hi @jett1. You can log out and log into different Ring accounts on the Ring App without impacting anything on either account. You can tap the menu in the top left > Account > Sign Out at the bottom of the page. Additionally, you can be added as a [Shared User](https://support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices) to your parents' Ring devices but you won't have control over the settings like you would if they have you sign into their Ring account, so it depends on what works best for everyone. I hope this information helps! :)

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    01-12-2021 08:12:57

      U

      Is there a way to do this without logging in one account to view another? I have a camera account, but my grandmother has an account and she has added me as a shared user. But I do not want to log out of my account to log into her account. Can I add her camera to view on my account?

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      23-01-2023 09:04:40

      T

      Hi @user34222. If you are a Shared User, you can tap the Menu button (3 Horizontal Lines), then tap the Location and switch what Location you are on. This will allow you to view devices for you and your grandmother. I hope this helps.

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      25-01-2023 12:53:03

  • S

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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    24-02-2023 12:53:28

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