Ring Video Doorbell
Live View not connecting, will not activate
Live View not connecting, will not activate
10193 •
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15 •
21-10-2019 08:54:08
Responses (3)
- O
This is useless advice. I use Orbi wirelerss access points with excellent signal strength. - device health reports RSSI-60. The app is properly installed. It takes forever to activate the device if you want a live view - if it happens at all. It responds quite well to motion or someone ringing the dooorbell. It loses a lot of its usefullness if I can't see what is going on right now. I will probably throw it away and get something else.
•5
13-11-2019 04:47:35
PMy ring was activated in February and has not worked since June. No live view, no pic, just colored lines. I am so frustrated with this device!
•3
13-11-2019 05:55:34
MHey @orletsky! An RSSI of -60 is an indicator of distance or interference enacting upon your wifi signal. Check out our guide to a good RSSI [here](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751), to see what is considered optimal RSSI and how you can improve your signal strength for the best experience. I hope this helps!
•0
13-11-2019 07:42:15
C-60 is a bit high for RSSI. Do you have it connected to a Chime Pro? Also, it's important to check on the connection on your smart phone. For example, I don't have the best service at my grandparents, so live view takes a little longer than it normally does at my place. Have you talked to support for proper diagnosis?
•0
13-11-2019 07:45:52
- G
Same issue for me. Just purchased the Ring Doorbell 2 on the firt day of issue and aside from 1-2 days of it working it continually fails to activate on live view. RSSI is -46 and it is literally situated less than 20 feet from my wifi router. Very disappointed in this product. I have multiple ring products and this one I have to say is useless
•0
06-07-2020 01:53:40
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CHey neighbors! If you're having a hard time activating your Live View, please check out our Community post [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821). If you're still having issues after trying the tips and tricks here, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
06-07-2020 11:07:31
RI have two ring products, my Floodlight Ring and my Ring doorbell. Both are the same distance from my router (the Ring Chime network didn't help me). My floodlight connects with Live view within 3 seconds, my Ring Doorbell, IF it connects at all, can take up to 30 seconds. The Ring Doorbell PRODUCT itself is at fault. Don't you think?? Ron
•0
14-07-2020 09:10:11
- R
I’m finding that the live view is working fine when it is picking up the connection directly from my router in my living room however, this is a poor signal so i have the doorbell connected to my tplink wifi extension right next to the front door with excellent strength and this is when i find that go live doesn’t work. Any update from Admin on this as clearly not a signal strength issue and is going to result in a returned product if it cannot be resovled?
•0
29-10-2020 01:51:54
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AI had a working Ring Doorbell Pro, and now Live view won't connect, but I still get motion and doorbell alerts, and video is still getting sent to the cloud. RSSI is 66 and status is "offline". What's the problem Ring? How can the doorbell send me notifications and video to the cloud but be "offline"?
•0
29-10-2020 04:12:42
KI have not been able to connect to live feed or view any events today since 10 am although I receive notifications that it is recognizing events. Device health check is showing healthy and device in online.
•0
29-10-2020 07:29:53
FI don’t think the Ring devices were the problem since my Battery Spotlight Camera and Ring Video Door Bell have been working since I bought these more than a year ago. But I been noticing that Ring has been updating their app with additional new features which I think are causing the connectivity and video problems. That’s when I started to loose the Live videos!
•0
09-11-2020 06:42:41
LHi all, I was also having the problem with the live view not working, and it failing to record any video when detecting motion events. What eventually fixed it for me was to perform a hard reset on my Ring Video Doorbell 2 by following these steps: 1. Open the list of devices in the Ring App, then select the video doorbell. Go to device settings, and then select "Remove Device". 2. Remove the Ring Doorbell from its mounting on the wall. 3. With the front face plate removed, press and hold the reset button on the upper right for 15 seconds, and then wait 30 seconds. 4. Select "set up a new device" in the Ring app. When it prompts to scan the QR code of the device, scan the QR code on the back of the Ring Doorbell. 5. It should start automatically going through the rest of the setup process for the doorbell. As part of this process, it updated the firmware on the Ring doorbell and I believe this is what fixed the problem for me. Hope someone finds this useful! Logan
•0
06-12-2020 11:19:53
PHi, Thanks, but after going through this whole proccess, it still won't activate, the really annoying thing is, this THING worked like a charm for 12 months, then without any change on my part, it just stopped working, I have a neighbour who has the same problem with his Ring 2, if I could find the receipt, I would return it :o(
•0
07-12-2020 04:36:36
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Marley_Ring
Hey @Rocket61! Live view concerns are often related to connection or wifi signal strength, which can be checked by the RSSI in your Doorbell's "Device Health" in the app. Check out our [Community post](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751) about RSSI to ensure your signal is optimal for quick connection. Also, please try to uninstall and reinstall your app to be sure it is up to date and properly integrated with your mobile device. I hope this helps! :)
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21-10-2019 09:24:28
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