Responses (4)

• R

  rnick1976

  On what device are you trying to access Live View (Android, iPhone, etc)? Try accessing Live View on the ring.com site; if it works fine there, you're at least ruling out the problem being your hardware and the connection to the internet. If the issue with Live View occurs when trying to access from the phone, try downgrading the app from the most recent version. I needed to downgrade to v3.35.1 on my Pixel 6 Pro in order for Live View to work; on that build of the app from Feb 2021, everything works perfectly.

  1

  •

  13-12-2021 01:56:27

  •

  Reply
• J

  Johnhuk

  It’s Working again now, for a while, but the next time I’ll give it a try thank you for your help

  0

  •

  13-12-2021 05:00:51

  •

  Reply

  R

  rnick1976

  Did you do anything in particular to get it working? On my Pixel 6 Pro, I just updated to the latest a) Android software (released this week), and b) Ring app v3.47 (released today). Same exact behavior. Live View on the spotlight cam - if it ever gets past the spinning 'Initializing Live View' - shows only a static image, no actual video. Everything works fine on the web app, as was the case before. Insanely disappointing. @Marley_Ring @Caitlyn_Ring

  0

  •

  14-12-2021 06:02:18

• U

  user5274

  See the posts on live view not available on Ring Doorbell 3 after outage. Bad firmware it appears but at least you guys a better idea than Tech supports "workaround" I will give the App downgrade a try. Even though live view wont work in Windows or on android?

  1

  •

  13-12-2021 09:13:21

  •

  Reply
• M

  Marley_Ring

  Testing on different Ring apps is always a great step. Here is our Ring Web app and Rapid Ring app information. :) https://support.ring.com/hc/en-us/articles/360045767131-Guide-to-understanding-the-Ring-web-app https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information

  0

  •

  14-12-2021 03:52:57

  •

  Reply