Level Lock Touch disappointed - need lock that works with 1st Gen Alarm & Doorbell 2?
Reading other forum posts, I am quite shocked at how poorly Level Lock Touch failed to interface with existing Ring alarm & doorbell products! Paid over $300 for a Level Lock Touch and no where did the Ring rep nor packaging said anything about incompatible Ring Doorbells. **What has the Ring Doorbell have anything to do with the lock ?** **What if I had a Ring alarm and no doorbell - would the lock not work ?** Installed the lock and all was went well until it came to "pair" the Level Lock Touch to Ring system. App said I needed a Ring Doorbell Pro which I did not have (have old Ring 2). Now I am going to return this expensive piece of "work" and find a lock that is compatible. The app said I needed to purchase a Ring Pro doorbell and led me to the store app - why would I need to change something that works already to another doorbell just to make it compatible with the Level Lock Touch ???? **What other makes / models smart locks are available that will work with my "ancient" Ring Doorbell 2 and 1st Gen Alarm ?**
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14-02-2022 03:09:55
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Tom_Ring
Hi @4sallypat. The Level Lock has an integration with specific Ring Pro models. You can find exactly which models in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360060191612-Using-Your-Level-Bolt-and-Level-Touch-in-the-Ring-App). There is also a [bundle](https://ring.com/products/level-lock-touch-edition-video-doorbell-pro-bundle) that comes with a Ring Pro and Level Lock. This list [here](https://support.ring.com/hc/en-us/articles/360017691131-Z-Wave-Locks-Compatible-With-Ring-Alarm) contains all of the Smart Locks that work with the Ring Alarm. I hope this information is helpful.
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16-02-2022 04:33:47
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