Lens cloudy
Having trouble with the lens on the doorbell. Have had it for over 2 years. Cloudy view.
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7 •
77 •
24-05-2020 06:22:00
Responses (19)
- S
I purchased my Ring Doorbell Pro on a promotional upgrade. Shortly after the warranty ran out the lens began to craze which caused a foggy image. The lens is finally so crazed there is now no image - the device is unusable. The best Ring support would do is offer me a 35% discount off full price. This makes replacing it cost twice (2x) more than I paid for it. This is not a solution that values a long time customer and promoter. Ring support through e-mail was simply unresponsive over the past year. Chat is not taking calls for support. I had to call and wait on the line 30 minutes. They have no replacement parts to offer even though it would be very easy (and cheap) to replace the defective part. They offer no repair service so I cannot send it in for them to fix it. They do not recognize UV decay of their plastic a design flaw which it clearly is. I was an early adopter of Ring and promoter, but this experience has left me wondering if my loyalty was misplaced. These products are too expensive to not offer any real support to correct a problem like this. Is anyone else having a problem like this?
•17
06-07-2020 08:21:43
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PMy lens actually peeled. I'm looking here for advice. Obviously I wll have to look into another brand to replace it with because I don't want to invest in a new device and have the same thing happen!
•5
11-07-2020 10:26:22
OI'm having the same issue, seems to be in the earlier stages of what your lens looks like as it's not as bad. There is just some haze on the glass that's over the lens that I cannot clean off no matter what I try. I haven't tried contacting support yet, but this definitely is a major design flaw as the glass that covers the lens is not easily replaceable. It's basically useless now to try to identify anyone at my door as images are very cloudy.
•5
13-07-2020 02:13:13
OAn update with my Video Doorbell Pro: Support over the phone basically said the issue is expected deterioration of the "lens" over time (what!). I tried explaining that the issue is deterioration of the glass over the lens, but they said there's nothing they can do about it other than offer me the same 35% off discount code. I'm on the fence on whether or not I should buy another, as it would make installation much simpler, and when it works, I'm very happy with their product and cloud recording service. Anyone know if they've improved their design and haven't experienced this deterioration after several years?
•5
17-07-2020 03:13:50
SWhat you see is exactly the problem I had. Within six months I had no image due to complete hazing. This is a design issue and really should be taken care of. There is no excuse for designing a transparent window that will be exposed to UV without the proper material science applied. This is just lazy engineering. Support offers a discount but I found the product being sold for less at BH Photo. Consider posting a one star review on Amazon and the store where you bought it. Be truthful and detailed. Amazon is ruthless with sellers that get bad reviews and the sellers pay attention. (Or should because they can loose access to Amazon). Then expect to be contacted by the brand manager - you can negotiate a better deal. It is a shame they will not acknowledge the design flaw and replace the unit at no charge. They won’t acknowledge it because that might lead to a recall. I guess they would rather loose loyal customers. I paid $99 for my replacement which was still better the 35% offer. The 35% offer was insulting. I am sure this post will be deleted so act fast.
•8
18-07-2020 02:30:53
SI had the same thing happen but it started leaking off. I very carefully scraped the top layer off then used. Nevr-Dull magic wadding polish on it. Took the crazing off and polished it up nicely. Depending on how bad it is you may have to work on it a bit. But you have to get the top layer off first. Hope this helps.
•0
07-09-2020 06:03:37
- M
I think I have the same problem. All of a sudden the lens looks cloudy, I took it down dried it up, reset it and still the same thing - cloudy.
•4
22-10-2020 10:15:34
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UI know it's 5 years to late but clear tape fixes the issue.. Like packing tape.. Pretty average to have to do on a new camera.. In 2024..
•1
09-09-2024 12:09:11
- H
Hi there, is nothing to do with moisture-is the quality of the plastic and also the rubber of the bottom-after 3 1/2 years is a piece of garbage! It happened to my device! The only available option is to get a 35% discount to buy a new device.! 
•3
12-04-2021 11:37:56
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Chelsea_Ring
Hey @Thefrees17. Can you show us what this looks like? If it seems to be condensation in the lens, try bringing it inside to see if the water evaporates.
1
25-05-2020 10:15:18
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