Responses (15)

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  Boone

  Hello @TheFireman408 , Nice pictures drawings . . . I like them! :smile: Both Option A and Option B are basically the same thing, and both will work. Yes, your understanding that the installation of the new Wired Doorbell needs the full power of the transformer (so the jumper bypasses the house wall-mounted chime, so it doesn't have to share any power with it). I hope this helps. :wink:

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  26-03-2021 04:02:51

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  TheFireman408

  Thanks @Boone ! Yes, that is what I was thinking is that Option A and Option B are essentially the same thing. I want to eliminate the legacy wired doorbell systems mounted on the hallway wall and shove the cable back inside the wall and seal up the hole. I installed the ChimePro yesterday and have the nice "Ding Dong" noise working properly. So this is about getting rid of the legacy 1970 pre-existing box and then pivoting exclusively to the ChimePro. Thanks again, this does help/confirm what I was thinking. :raised_hands:

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  26-03-2021 03:28:13

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  Marley_Ring

  Good to see you neighbors working together on this! Agreed, that drawing is awesome @TheFireman408. For more tips on installing the Video Doorbell Wired, I recommend following the Installation Guide [here ](https://support.ring.com/hc/en-us/articles/360054984332-Video-Doorbell-Wired-Installation-Guide) for the best installation steps, as well as watching our [video here](https://youtu.be/kXP7pFuZThw) that explains the setup for a single Doorbell Wired. It is possible to wire the Video Doorbell Wired directly to a transformer that meets the 10-24 VAC requirement, but we recommend that you have a professional electrician handle it if you are not comfortable with such processes. :)

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  26-03-2021 04:19:55

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  TheFireman408

  Thanks @Marley_Ring Yea, I followed all of those directions successfully...... however, I have decided to now totally bypass the legacy existing 1970 doorbell chime and pivot to the Chime Pro exclusively. I was not able to find any specific documentation on how to do that on the actual Ring site, so I created that diagram and asked the community. All good.

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  26-03-2021 04:34:59

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  TheFireman408

  @Boone @Marley_Ring ,.... so interestingly enough, I did not have this alert before,......but now that I bypassed the legacy 1970 original doorbell noise device,..... I now have an alert that I am drawing too much power. (Did not see this alert prior,.....I was only pulling 24V.....I checked with a gauge ....24V) Would the legacy original doorbell box have stepped down or reduced the voltage? Seems odd to now all of a sudden be pulling 39V. 

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  27-03-2021 01:35:51

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  Passion4Property

  Check the output using your aforementioned meter for your transformer. If its a 24V transformer then its unlikely (not impossible if an internal fault I guess) that it actually is outputting 39V. If its more then swap out the transformer. if its 24V then ignore the app and trust your meter.

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  21-06-2021 07:54:44

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  Marley_Ring

  Thanks for the update on this, @TheFireman408! As mentioned above, the Video Doorbell Wired is intended to use an existing chime kit and jumper cable, for proper functionality. If your Ring app is indicating too much power is received, I recommend disconnecting it and reaching out to an electrician to check the flow of voltage and installation variables.

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  30-03-2021 06:52:42

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  Marley_Ring

  Hi neighbors! I wanted to provide another update to this thread with some information regarding your voltage readings. Our teams are currently looking into reports of Video Doorbell Wired devices incorrectly reporting a transformer’s voltage. While our team is investigating and working to resolve it as soon as possible, in the meantime, feel free to reach out to our support team for further information or troubleshooting to ensure your device is working as it should. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  02-04-2021 05:37:10

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  Louis213

  Hello I had a renovation done to my house and they took out the chime and covers the wall with kitchen cabinets. Will my ring work without the jumper? I also bought a ring chime plug in.

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  11-04-2021 09:19:48

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  Tom_Ring

  Hi @Louis213. I recommend following the instructions listed below to wire up your device. [quote="Marley_Ring, post:5, topic:45753"] For more tips on installing the Video Doorbell Wired, I recommend following the Installation Guide [here ](https://support.ring.com/hc/en-us/articles/360054984332-Video-Doorbell-Wired-Installation-Guide) for the best installation steps, as well as watching our [video here ](https://youtu.be/kXP7pFuZThw) that explains the setup for a single Doorbell Wired. It is possible to wire the Video Doorbell Wired directly to a transformer that meets the 10-24 VAC requirement, but we recommend that you have a professional electrician handle it if you are not comfortable with such processes. :slight_smile: [/quote]

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  13-04-2021 10:27:45