‎Is this ring doorbell defective?

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user67544

Is this ring doorbell defective?

hardwired-video-doorbell

troubleshooting

cs-support

I bought a used ring doorbell from amazon warehouse. Is this band in darker area normal? ![Screenshot_20231121-092040_Ring|243x500](upload://fWbz4TB1nZSkfsk4NyeFwPwy7ny.jpeg)

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21-11-2023 03:35:50

Responses (2)

J
Justin_Ring
Hi @user67544. That does not look normal. I recommend [rebooting your Doorbell using the Ring app to see if it helps](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). You can also factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds and then [reconnecting it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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22-11-2023 06:36:42
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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22-12-2023 06:37:40
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