Ring Video Doorbell
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Invalid discount code
I was given a discount code by Customer Services to help purchase a new doorbell after mine gave up.The discount code didn't work so I rang again this morning to explain. I was transferred to a higher level (I think in USA) who confirmed that the code was invalid. He spoke to his supervisor who suggested that they had a batch of bad codes. However he PROMISED to email me in "30 to 40 minutes" and let me know what's going on and hopefully have a working code.Guess what ? They couldn't be bothered to email me. Nothing, Zilch. But then I'm only a customer. I think I'll take my money elsewhere.
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24-03-2021 12:45:23
Responses (1)
- R
What do you have to do to get Ring to keep their promises. I have now been sent 2 Discount Codes OO697B-ST4-30 and OO6N8R-ST4-30. Neither wok. One of my calls to Customer Services was transferred to the next level who confirmed that the 1st one was invalid. Please can someone a Ring tell me h
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28-03-2021 15:57:33
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RealMarine
Thank you for your reply but you have more faith in Customer Services than me. This is what I have sent today as I have been ignored once again.The code you sent me is invalid.I rang customer services again and was transferred to a higher level where they confirmed that the code was invalid. They PROMISED that it would be sorted and I would receive an email "within 30 or 40 minutes" 30 hours later and I have received nothing. Totally ignored.This morning I rang customer services again and was promised that my discount code would arrive within 4 hours. 6 hours later I have received nothing. Totally ignored.Why do customer services lie to me every time I ring up ? Why won't you send me the discount code you promised me ? Can't you understand that I want to purchase another Ring product but the way I am being treated means you will almost certainly lose me as a customer. Please sort this out and send me a working discount code as you have promised on many occasions.
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25-03-2021 17:04:20
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