Interior house chime works but ring doorbell does not activate or record

Ever since the update a few days ago my ring doorbell has gone on the fritz. On more than one occasion someone would ring the doorbell, and just the wired original door chime sounds. No alert for motion no recording. I called ring support and spent a long time troubleshooting with a tech, until the point that he had me power down my router at which point the call was disconnected. I call back and get another tech who stated that he would have the tech I was working with call me back. It's 8 hours later and no return call. Ever since Amazon took this company over support has gone down hill. Totally fed up with Ring and will not be renewing my plus plan with them. Back to the problem, device health shows everything to be good, yet live views also fail to come up, and I get no notification or recording when someone rings the doorbell. Hopefully someone on here can give me better support than Ring has.