Responses (3)

• C

  Caitlyn_Ring

  Hi @Dcook. A bit more information would be helpful for other members of the Community or our team to better help you. What model of Ring Doorbell do you have? You can find this information on the original packaging, on the back of the device itself, or on the Device Health Page in the Ring App. additionally, what is the make and model of your internal chime kit?

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  01-09-2021 08:30:34

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• B

  Barney8462

  I have a ring pro doorbell. The inside doorbell chimes (mechanical) but buzzes and won’t stop until you kill the power. I replaced the transformer with a 16/30 ring transformer and I get the same result. Any ideas?

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  16-11-2021 10:38:59

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• M

  Marley_Ring

  A buzzing sound at your chime kit is often due to power, wiring, or chime kit compatibility. Check out our [Chime compatibility lists](https://support.ring.com/hc/en-us/search?utf8=%E2%9C%93&query=Chime+compatibility) to ensure your chime kit model will work as intended. Depending on your Video Doorbell model there will also be a chime type setting in the Ring app from your Video Doorbell Device Settings > General Settings. I hope this helps! :)

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  17-11-2021 04:01:22

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  U

  user_2c05b3

  My Ring Video Doorbell Pro has had this same problem that started recently. When it rings the ring doesn’t seem to be getting power. The only solution is to disconnect the power cables. 

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  23-11-2024 02:47:52

  J

  Justin_Ring

  Hi @user_2c05b3. If you have tried the steps mentioned in the thread and are still having the same concern, give our support team a call for further assistance.

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  26-11-2024 07:30:52