Inactive Door bell
Has anyone else had problems with the Ring Door bell not recording when there has been activity? really losing faith in this door bell! We left a letter out for our postman and he took it (this was next to the door bell), but there was no recording shown!! Over another night somebody decided to place a large bin in our gateway (in full view of the door bell), but true to form, there was no recording! I am beginning to think that this particular Ring Door Bell is defective .... but cannot get any sense from the Ring team.
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25-04-2020 11:32:20
Responses (2)
- P
I have lost count of the number of times that I have re-set the bell and pro chime, only to have the same problem recur. I have tried every conceivable setting for activation, but there are big failures in recording. I have paid for the basic protection plan, but this is a total waste of money as my recordings are not showing! So much for security ... I would be more secure by standing outside my premises, than relying on this useless Ring doorbell!
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28-04-2020 08:04:10
PI have tried multiple settings for the doorbell and have lost count of the number of times that I have re-set the doorbell and pro chime. I have subscribed to the basic protection plan (waste of time and money). My Ring doorbell is the 1st generation and I would be more secure standing outside my premises, than relying on this useless Ring doorbell! I strongly believe that it is defective and needs replacing ... but getting a free replacement is a joke ( bit like the doorbell)
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28-04-2020 08:11:10
C@PeteO I am happy to help out further with your Doorbell concern, although for any talks of a replacement or do advanced troubleshooting to see if you need a replacement, you will need to reach out to our support team over the phone [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). When it comes to the Doorbell, the motion detection is going to be based off of PIR motion detection. This means that it will pick up heat signatures from a certain distance away, depending on how you have your motion wizard configured. If you don't mind and would like some further help on the Community forum, I would love to know what your RSSI is, and what steps you select when you go through the Motion Wizard, to have an idea of how you have them currently configured. Also, if you could attach a screenshot of what your Live View looks like, this would also be super helpful!
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28-04-2020 06:17:33
PHi Chelsea I do not think changing the settings or resetting the device is going to make any difference at all, because i have lost count of the number of times this has been carried out to no avail. Very frustrating as it is, because again we had mail delivered to the door and the bell camera did not pick it up! I went out to retrieve the mail from the box and it picked me up!! Bizarre behaviour for a device which is supposed to give security and peace of mind! One thing which you may be able to help with, and that is the three new setting which have appeared recently on the Ring app, Home, away and disarmed. I have tried the first two but it has made no difference whatsoever, I have not tried the disarm as it is self explanitory. I have attached a couple of screen shots as requested. There is obviously a defect with the sensing system on the doorbell, so I will request a replacement , failing that I will chuck it in the bin and go for a more reliable device as this Ring product is absolute rubbish!
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29-04-2020 11:06:21
- M
I rue the day I purchased RIng! Totally useless! In the cold the condensation prohibits a clear view, it is always going off line. What a load of pants ring is!
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16-01-2021 08:47:13
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Chelsea_Ring
Hey @PeteO. What Doorbell do you have? Do you seem to have a lot of missed motion events? Do you have an active Ring Protect Plan? How do you have your motion settings configured in your Ring app?
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28-04-2020 12:01:35
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