In setup mode the ring network isn't appearing to connect to

Question

In setup mode the ring network isn't appearing on the WiFi. I use an android and have turned off the WiFi switch equivalent (I use a realme2). I've also tried the hard reset on the doorbell and have tried disconnecting the modem. I tried connecting with my girlfriend's android phone but also it doesn't display. Any ideas?

Caitlyn_Ring · Answer

Hi @D.perusinghe. You can find some troubleshooting steps for the setup process [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If these steps don't help, and you're still unable to get your Doorbell set up, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Ring Video Doorbell

In setup mode the ring network isn't appearing to connect to

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