Ring Video Doorbell

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U
I moved into a house with Ring. I need help identifying which ring I have
hardwired-video-doorbell
troubleshooting

We moved into a house and the tool to open the unit is not here. The previous owners think it was purchased 4 years ago. The first kit I ordered for the tool to open it was too big. Can anyone identify which one this is? ![image|375x500](upload://m2jmfn2Jcos3RyHx8TYuj6awL5I.jpeg)[/details]

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15-11-2022 17:54:04

Responses (3)

  • U

    Should be the Ring Doorbell Pro Set.![Ring Doorbell Pro Set|666x500](upload://rYG4FkDLkzgbSor0HmpJKhH5vFj.jpeg)

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    15-11-2022 18:18:55

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    • U

      Looks like a pro, get it set up then download the ring app, go into device health/product name will tell you what model it is šŸ‘

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      15-11-2022 21:35:49

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      • C

        Hi @user27986. The other neighbors in this thread are correct in saying this is a Video Doorbell Pro. If you have the orange Ring screwdriver from the [spare parts kit](https://ring.com/products/spare-parts-for-video-doorbell-pro), the screw bit should be double-sided so you can remove the faceplate in order to set the Doorbell Pro up in the Ring app. The double-sided screw bit will have a Phillip's head side and either a T6 or T15 Torx side. I hope this helps! :)

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        16-11-2022 19:15:49

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          U

          I think for his Doorbell Pro he needs Torx T6.

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          16-11-2022 19:43:15

          C

          @user27962 Good call! Some Doorbells utilize the T6 while others have a T15, depending on when it was made. I've edited my solution to include both, just in case.

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          17-11-2022 19:59:06

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