How to remove faceplate on Doorbell Pro?

How do I remove the faceplate. I need to change my router and it is my understanding that I need to remove the faceplate to do this. However the ring tool does not seem to catch on anything. I have not forced it, but stuck it in the hole on bottom and felt around trying to turn it but I don’t feel it catching on anything. I ordered another ring tool on Amazon ( Ring Screwdriver Replacement,TEKPRE), which is flagged as Amazon’s Choice, but neither end of it works either. I tried on both of my doorbell pros. Tried a Phillips screwdriver, #1 & #00. I can’t see through the hole enough to identify anything. How do I get in? Note: These forums do not work on iPad. I cannot see the text of my subject line in the editor. Requesting the Desktop site doesn’t help either. I have no idea what I’m posting.