Ring Video Doorbell
History video from 4 to 5 month
Hi, I need access to my video recording it is possible for December 6,7,8 2019, during the evening until next day for each day, is that I suspect my neighbor was stealing and I was out on those days. I check in history but just can get to Feb and even that say something went wrong.
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25-04-2020 12:14:13
Responses (4)
- P
Is it possible this has changed? Same situation with theft that occurred almost 4 months ago. Thanks!
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26-09-2023 02:20:51
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- J
Hi @peakhomesaz. This has changed since the last response. The maximum storage time is now 180 days. You need to make this change in your Ring app if you wish to have this amount of storage time. This Help Center [page](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-) will give you the steps on how to adjust this setting. If it was not set to 180 days, changing it now will not recover recordings if it was set to 60 days.
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27-09-2023 06:06:36
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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27-10-2023 06:07:05
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Chelsea_Ring
Hey @batuzanx. Depending on the country you live in, the time frame that videos are stored will be different, but the max amount of days in storage that we allow is 2 months. Any video older than 2 months will automatically be deleted from the server and your storage and will be unable to be retrieve. We recommend to download any videos you may need and to review your history from time to time to ensure you have any videos you may need! I apologize for any inconvenience this may have caused and hope all is well with you!
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28-04-2020 12:03:21
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