Responses (1)

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  Andy7

  I have the same issues. Video Doorbell Generation 2. Were you given a fix? > @Beckynewport wrote: > Instructions say to push orange button to begin and I have no orange button to push

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  24-07-2020 12:24:24

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  Sandy_W

  I called a live person and was told that on my Generation 2 doorbell, the back comes off, then will find the orange button. It worked.

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  11-08-2020 09:48:54

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  scrambledegg

  How does one remove the back to expose the orange button?

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  28-09-2020 05:19:19

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  Kurtus

  There is no orange button, camera or live veiw does not work. Get alerts but no video. i guess ill take the whole thing apart with an eye glass screwdriver to take off the back cover with mac id, sku and serial number. if its not there this thing goes back for a refund in peices. No Live support, no return of email request for help. should have listen to the reveiws online and my neighbors this is junk

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  03-10-2020 12:14:58

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  Cindy_og

  Did you figure out how to take the back plate off ? I am struggling to figure this out !

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  16-10-2020 09:11:01

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  Andy7

  > @Cindy\_og wrote: > > Did you figure out how to take the back plate off ? > I am struggling to figure this out ! I understand your struggle. :) The directions enclosed were for a different model. To ME, it didn't look like the back should come off. However, there is a little insertion dohickey on the bottom. I put the tip of a small flat screw driver in there and twisted lightly. The back then popped right off, and exposed the magic orange button. Hope this helps. :)

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  16-10-2020 11:41:53