Responses (5)

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  Chelsea_Ring

  Hi @Beckynewport. What device do you have? If you could take a picture of the front and back, we can help point you to where this button is! :)

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  25-05-2020 09:19:31

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  Kaybee1313

  I cannot locate an orange button on my doorbell.

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  28-10-2020 01:48:34

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  Tom_Ring

  Hi neighbors. [Here](https://youtu.be/vTyAVtpw7Cw) is a short YouTube video that shows exactly how to take off the mounting bracket to reveal the orange setup button. Your setup button may be on the front, side, or back of your Video Doorbell, usually behind the faceplate. As an example, this [Help Center article](https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App) shows the Video Doorbell (2020 Release) having an orange button on the back, while other Video Doorbell models might have a black button on the side or front. I hope this information helps!

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  30-10-2020 05:32:29

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  KG123

  I have the 2nd Gen Ring Doorbell and I also don't have an orange button. Help please.

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  26-03-2021 10:09:33

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  Andy7

  I have the same issues. Video Doorbell Generation 2. Were you given a fix? > @Beckynewport wrote: > Instructions say to push orange button to begin and I have no orange button to push

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  24-07-2020 12:24:24

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  Chelsea_Ring

  Hey @Andy7. The button you're looking for should be on the back of the device. If you're unable to find this button still, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  24-07-2020 09:22:46

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  Sandy_W

  I called a live person and was told that on my Generation 2 doorbell, the back comes off, then will find the orange button. It worked.

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  11-08-2020 09:48:54

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  scrambledegg

  How does one remove the back to expose the orange button?

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  28-09-2020 05:19:19

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  Kurtus

  There is no orange button, camera or live veiw does not work. Get alerts but no video. i guess ill take the whole thing apart with an eye glass screwdriver to take off the back cover with mac id, sku and serial number. if its not there this thing goes back for a refund in peices. No Live support, no return of email request for help. should have listen to the reveiws online and my neighbors this is junk

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  03-10-2020 12:14:58

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  Boone

  > Hello @Kurtus , As for the infamous “Orange Reset Button”, first let me clear up something. Each Ring Video Doorbell model and camera is slightly different with their “reset button.” And to add to the confusion, several people get the various models incorrectly mixed up, or refer to them incorrectly. The two most mixed up Video Doorbell models are: - **Ring Video Doorbell 2** : Older model. Uses the “Quick Release Battery Pack.” And is now being replaced with the newer “Ring Video Doorbell 3” and “3 Plus.” - **Ring Video Doorbell (2nd Generation)**: Also known as the **"2nd Gen"** or as the **“2020 Release”** ) which is the newer Video Doorbell that replaced the original 1st Generation Ring Doorbell. It does **Not** use the “Quick Release Battery Pack” but instead has a non-removable built-in internal battery. These are very different doorbell models! It is understandable that people can mix up the names of these two models, because both have the number “2” in their names. It's just too many “2” two’s too! ** _"A picture is worth a thousand words”_** Well, instead of a picture, **here are video links** which should clear up the color, location, and how to access your Reset Button: - **Ring Video Doorbell 2** : The reset button is a **Black square button** , upper-left-corner under the cover. [https://www.youtube.com/watch?v=Vhk3cxHCVro](https://www.youtube.com/watch?v=Vhk3cxHCVro) - **Ring Video Doorbell (2nd Gen)**: Although it is an “Install Video”, you can see the reset **round Orange button** on the rear. [https://www.youtube.com/watch?v=cWEjCc7FzKk](https://www.youtube.com/watch?v=cWEjCc7FzKk) I hope this clears up the understandable mix up and shows you the color and location of your reset button! ? FYI [@Beckynewport](https://community.ring.com/t5/user/viewprofilepage/user-id/60224) , [@Andy7](https://community.ring.com/t5/user/viewprofilepage/user-id/79448) , [@Sandy\_W](https://community.ring.com/t5/user/viewprofilepage/user-id/83579) , [@scrambledegg](https://community.ring.com/t5/user/viewprofilepage/user-id/94437) , [@fullerdc10](https://community.ring.com/t5/user/viewprofilepage/user-id/95005)

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  03-10-2020 01:26:56

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  Chelsea_Ring

  A post was merged into an existing topic: [Orange Button](/t/orange-button/3742)

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  07-12-2020 06:36:20

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  Marley_Ring

  Hi there, @KG123! Your setup button may be on the front of your Video Doorbell under the faceplate. As shown in this [help center article](https://support.ring.com/hc/en-us/articles/360045514872-Telling-the-Difference-Between-the-Ring-Video-Doorbell-and-Ring-Video-Doorbell-2020-release-), the Video Doorbell (2020 Release) has an orange button on the back. Here is our [help center article](https://support.ring.com/hc/en-us/articles/115003010466-Welcome-to-Your-Ring-Video-Doorbell-2) about setting up the Video Doorbell 2, which you will notice does not have an orange setup button, but rather a black button on the front of the Video Doorbell, underneath the faceplate. I hope this helps! :)

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  29-03-2021 04:09:28

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  Chelsea_Ring

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  01-10-2021 11:06:14

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