Ring Video Doorbell

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Help- Mechanical chime won't sound after transformer update
hardwired-battery-video-doorbell

I just installed a Ring Video doorbell 2 and upgraded my doorbell transformer from 16V/10VA to 16V/30VA, However the original mechanical chime still won't sound. The chime is NUTONE BK131LPB-1, listed in the compatibility list. Any avise is appreicated! Thanks.

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07-06-2020 11:57:00

Responses (1)

  • C

    Hey @voyager1001. Were you able to get this resolved? If you're still having this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to come back to this thread and let us know how this goes, as your answer may help other neighbors! :)

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    09-06-2020 08:46:51

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