Ring Video Doorbell
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U
Have I got the wrong Ring doorbell?
battery-video-doorbell
troubleshooting
I bought a battery Ring doorbell from a retailer (as I dont have hard wiring) It was faulty so Ring agreed to replace. I’ve set the new one up and on my devices page it shows as hardwired. Is this wrong?
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28-11-2023 22:58:30
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Caitlyn_Ring
Hi @user67963. Make sure the Ring app is fully updated, then perform a reboot using the [reboot option](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) on the Device Health page. If that doesn't resolve this, can you please share a screenshot of what you're seeing on your end regarding the power status?
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30-11-2023 21:33:23
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