Ring Video Doorbell
Hardwired Ring Video Doorbell won't show hardwired
My Ring Video Doorbell is hardwired, elctrician has checked everything: continuity is good, voltage is good, Transformer is good, resister is working fine. But the actual doorbell won't light up solid white to show "wired". Electrician has checked power at the camera as well-continuity is good, voltage is good. I'm using a wireless chime and everyting works as its supposed to: bell and camera. The only thing it will not do is light up white to show hard power. Any suggestions? I've had my unit for at least 3 years. Got it when Ring was fist intoduced, so it's a first Gen so to speak. Thanks for any ideas. Again, Electrician has checked everything ans is stumped. Could it be an actual harware issue with the camera itself?
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04-03-2020 04:54:40
Responses (6)
- L
I have the ring two which I have had installed hardwired and have had no issues up until what seems like the ring upgrade. Since they have done all of these so call improvement my ring 2 now needs a new battery every 7-14 days. Lucky for me I also have Arlo cameras that seems to catch everything. But now my questing is who are you all switching to for your doorbell cameras. I think I’ve had enough with ring failing the test. They are not the same company any more. Ring 2 hard wired and still having to charge every 7 days
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18-12-2020 03:53:06
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GWow. First time visit to the forum and shocked to see so many people having this problem, which only JUST started for me after 2years and 2 Chicago winters. I just dropped from 100% to 6 in 1 week. Customer service has been useless. Nothing wrong with my wiring or settings (minimal draws) or temperature (50-60F). This seems like either a battery that no longer can accept a charge ( which Ring denies is a known issue) or a software problem on Ring’s side.
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19-04-2021 05:55:42
- J
I had a similar issue with Ring3 with it not indicating hardwired. I removed battery and recharged it fully, reinserted it and now Ring is showing hardwired again. Not sure if this corrected anything or if it’s going to repeat the issue. Keeping fingers crossed.
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21-04-2021 02:24:35
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- G
Follow up: So with no meaningful change in weather or settings, the battery has “magically” returned to 100%. RING: WAS THERE A RECENT FIRMWARE UPDATE? If you identified a problem and fixed it, thanks, BUT TELL YOUR CUSTOMER SERVICE STAFF!
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30-04-2021 01:26:07
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SamParra
Ring works on a 2g network. I had a 2g echo dot inside and opposite the ring gen. 2 I moved the echo dot across the room and it seemed to have fixed the problem for now. If you have a 2g device near your doorbell moving it may help.
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24-08-2020 08:12:03
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