‎Hard water stains and UV cracking on Ring Pro clear plastic window

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

D

driverjeff

Hard water stains and UV cracking on Ring Pro clear plastic window

hardwired-video-doorbell

battery-video-doorbell

cs-support

The clear plastic window surrounding the physical ringer button on my RingPro appears to have hard water stains and UV cracking. It looks so bad that I just took the doorbell down. Does anybody have a solution for this? Will ring help replace the plastic shield? I tried to contact support, but was redirected to post on this forum for some strange reason. See attached photo. Thanks!

2727 •

0 •

03-06-2020 06:36:55

Responses (4)

T
theHenrys
We have the same problem and the hard water spots are really impacting the clarity and visibility of the video... I believe we are out of the warranty window so I don't know if there is much help for us....
0
•
21-07-2020 04:55:31
•
M
Mart89
Was there a solution to this? I’m finding the same issues.
0
•
01-08-2021 05:19:31
•
Z
Zackyx
I have this issue too, what can be done about it? Any solutions?
0
•
23-06-2022 03:15:43
•
C
Caitlyn_Ring
Hi neighbors! For any concerns regarding physical damage to your Ring device, you'll want to follow up with our support team directly. They can review the damage to your device and the [warranty](https://ring.com/warranty) in order to determine the best solution. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
23-06-2022 08:22:41
•