Hard reset not working on Ring doorbell 2nd gen

I have a second gen Ring doorbell. During the cold weather, it stopped working. I have tried to do a hard reset many times and it doesn't work. I never get the spinning white light. Instead, I get one white flash and then 3 blue flashes. But that's the only time it lights up. I must have done this a dozen times now. It is 100% charged. Any ideas? Thanks.