Gen1 door bell not holding a charge

Question

I have a gen 1 ring doorbell that I’ve had on the same settings since day 1. It’s been hardwired since day 1 as well, I don’t remember how long but it’s been a very long time and never had to take off and charge. All of a sudden I’ve had to remove and charge 2-3 in just over a week. Any help or advice? Is the ring door bell dying because of a bad non replaceable battery?

Tom_Ring · Answer

Hi @FlUser. As with all batteries, there can be some degradation of battery life over time. Try performing a reset on the device by pressing and holding the setup button for 20 seconds, then releasing it. Next, you'll reconnect it to WiFi. If this doesn't resolve your concern, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Ring Video Doorbell

Gen1 door bell not holding a charge

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