Responses (2)

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Tom_Ring
Hi @RingLet1. For this concern, I would suggest a few things. First, ensure that you are using the correct ports and protocols for Ring Devices. Next, I would try performing a reset on your Ring Doorbell. You can do this by pressing and holding the setup button for 20 seconds, then release. Once this is complete, you can reconnect it to wifi. Let me know if this helps!
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03-11-2021 19:07:29
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RingLet1

This has only started happening in the last few weeks and only happens at when it’s dark…, I have reset it a number of times. Current view at night in the pic attached

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03-11-2021 22:23:34

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bemak187

@RingLet1 If the image is fine during the day and this only happens at night it is something to do with the IR function. Maybe the IR filter/how the camera is picking up IR light.

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04-11-2021 14:36:18

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Tom_Ring

Hi @RingLet1. Thanks for sharing the image. This is certainly unusable for it's intended purpose. I recommend contacting our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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04-11-2021 19:27:09