Ring Video Doorbell

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G
Force Ring to stay on 2.4 ghz?
hardwired-video-doorbell
connectivity
battery-video-doorbell
troubleshooting

Anyone know of a way of setting the Ring 3 Plus to stay on 2.4 ghz. Because of distance I guess, it seems to like it better than 5ghz, but my xfinity router decides to change it back/fortth and xfinity doesn't give you different SSID's for each channel.

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24-06-2020 16:47:52

Responses (2)

  • B

    > @ghoofie wrote: > > Anyone know of a way of setting the Ring 3 Plus to stay on 2.4 ghz. Because of distance I guess, it seems to like it better than 5ghz, but my xfinity router decides to change it back/forth and xfinity doesn't give you different SSID's for each channel.I'm hoping you already got your Ring 3 to stay on 2.4 GHz. Did you ever figure out a solution? Pity your Xfinity did not have two separate WiFi network names (two SSIDs) for each GHz. I was lucky that my Pace Router from AT&T does have two separate SSIDs. Originally, both my 2.4 GHz and 5 GHz networks had the exact same SSID name ("2WireXXX") and therefore it deceptively appeared as only a single Wi-Fi network. I just left the SSID name unchanged for the 2.4 GHz, and then I changed the name for the 5 GHz to "2WireXXX 5G." I left the two identical passwords to both unchanged. Now, both individual networks show during Wi-Fi scans.Then Wi-Fi devices I only wanted to use 2.4 GHz, I only logged those onto "2WireXXX." And those I only wanted to use the 5 GHz, those I logged onto the "2WireXXX 5G."My Ring Video devices are all using 2.4 GHz, but they often lost the competing battle (no Live View, Black screens, connection issues, etc.) for high-data-streaming with my other Wi-Fi devices. All my 5 GHz capable devices I logged only onto "2WireXXX 5G" network, thus reducing the competition for the Ring. I know you wanted to do this with your setup. From what I can tell, some Xfinity routers do have Network 1 SSID and a Network 2 SSID for each.[https://www.xfinity.com/support/articles/wifi-change-admin-tool](https://www.xfinity.com/support/articles/wifi-change-admin-tool)I'm very curious as to how did you solve your issue? ;)

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    27-07-2020 15:11:24

      G

      I was able to finally get my Xfinity router to have separate SSID for 2.4 and 5 ghz. So that solve that . Thank You.

      2

      04-08-2020 16:16:58

      B

      > @ghoofie wrote: > > I was able to finally get my Xfinity router to have separate SSID for 2.4 and 5 ghz. So that solve that . Thank You. Ah, excellent to hear that! :) You might also want to look into modifying your 2.4 GHz Channel Selection too. Before, my router would automatically pic

      1

      04-08-2020 17:38:22

      D

      One might also set up a "Guest" network, with security+password, that is 2.4 only.

      1

      29-11-2020 14:46:33

  • F

    Hello,This was a very legitimate question (and I have the same issue).2.4Ghz could be much better on some circonstances (but this is nt the debate).2.4 vs 5 Ghz is/should be an option on the device sideYes you can force it by connecting to a 2.4 only wifi SSID but it's a (poor) workaround.How could it be possible to push this change/feature to a future firmware update ?Thank you,Fred

    1

    13-04-2021 10:11:55

      D

      Great solutions everyone. I too want to push my camera over my garage only to 2.4, the interference kills the connection on 5Ghz often, leaving it in offline mode until it finally reconnects (Has taken up to a day before).

      0

      05-11-2023 02:42:07

      U

      Has this ever been addressed on device side - my mesh network is great but defaults to 5G when it can so would be great to force on the app to 2.4G

      0

      04-12-2023 19:56:21

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