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Ring Video Doorbell

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Fogging/Misting Ring lens
battery-video-doorbell
cs-support

Help - lens fogging! What is the definitive solution to lens fogging please? For context - weather-wise I live in the UK, I have 5 Ring devices (1 Ring Doorbell & 4 stick-up spot cams) - all battery operated as unable to have wired in my property. I am a long established Ring customer & I have experienced fogging of my Ring devices intermittently but frustrated as currently all 5 Ring devices are fogged so not working. (It has been raining, nothing heavy, & it is not freezing weather either & currently day-light). “Solutions” tried & failed: Moved Ring device location - made no difference, regardless of being actual location needed for security. Applied lens film - made no difference when tried washing-up liquid, shaving foam or WD40. Wiped lens - made no difference when used a micro-fibre cloth or window/glass cloth. Brought inside to warm device up - made no difference as still later fogs up when later returned outside (where actually needed). Not yet tried but do not know if any will work: RainX lens film solution? Which RainX product - anti rain or anti mist? (Are Ring device lenses made of glass or plastic as which RainX is supposed to make a difference?). Buy a cover protector? Ring over-hang cover (obscures part of lens view) or silicone device jacket (pain to remove each time need to replace battery). Try to add a silicone moisture sachet inside device? Even if possible - would this void your Ring device warranty? Call Ring support - not hopeful as surely if they had a solution to this apparently well known problem with their devices it would already be listed in their extensive FAQ help guides (which I have already searched)? I need a solution to stop future Ring lens fogging, as I need peace of mind I have reliable security - if not then I will need to abandon the Ring products & try to find an alternative product to my already heavily invested Ring products.

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06-01-2024 10:19:28

Responses (2)

  • U

    Update: I have also just noticed after wiping all the lenses again that 2 of these Ring devices (a Ring Doorbell 3 (previous faulty one replaced 3 months ago) & a Ring stick-up spot cam) have internal condensation. Think I’m going to have to abandon all my Ring products & start again (expensive & currently un-functioning security cameras working) - very frustrating. =============================== I found a similar community post but no follow-up on outcome/solution. Internal condensation: [20231220_125334] Blurring but in sunny weather: Hey all, I was searching today and noticed a lot of people were having the same problem with their ring doorbell; a plastic peeling haze over the lens causing a blurry image. Since there is no plastic cover replacement and seems people out of warranty were being offered a 35% discount for a new door bell (seems like a waste of electronics to pitch a Ring Doorbell due to a hazy thin piece of plastic. I used a small amount of Meguiar’s Scratch X “for fine scratches and blemishes” on a micro fibe…

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    06-01-2024 01:03:25

    • J

      Hi @user73529. If your Doorbells or Cameras have condensation within the camera lens, it is best to reach out to our support team for further assistance. Give our support team a call at one of the numbers available here. They can also look into your other concerns.

      0

      08-01-2024 07:05:03

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