Ring Video Doorbell
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Faulty transformer
hardwired-video-doorbell
device-settings
transformer
troubleshooting
I've only had my wired ring doorbell since april and its stopped working. after visit from my expensive electrician it turns out the tranformer is faulty. Am i due a refund/replacement? Literally about to go on holiday really wanted it functionable. Arg
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23-08-2023 18:15:44
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Tom_Ring
Hi @user55820. Here in the Ring Community, we don't have access to your account information, therefore we are unable to process and refund/replacements. I suggest reaching out to our support team for this, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.
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25-08-2023 19:49:24
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