Ring Video Doorbell
False Alerts through Alexa
My doorbell is connected to my Alexa devices and recently (the last week or two), my Alexa devices have started to announce "Someone is at your front door." Motion alerts are disabled. Motion detection is enabled, with smart alerts set to only record. My ring device is not capturing video and there is no motion near my house. When someone actually presses my doorbell, the Alexa devices will show a live view of the camera. I have tried disabling the Alexa skill and re-enabling it. I have tried actually pushing the doorbell to see if it is stuck. I have danced around to cause "motion." Its driving me crazy and making my dog bark for no reason.
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18-04-2022 06:11:50
Responses (2)
- U
Same problem here. My doggies sometimes get triggered by the alerts. My Ring isn’t being triggered but Alexa is randomly announcing someone at my door.
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21-12-2024 06:35:59
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Marley_Ring
Good call on [removing the Ring skill / routine and re-adding it in the Alexa app](https://support.ring.com/hc/en-us/articles/360050781811-Ring-Alexa-Skill-Stopped-Working-). Please also ensure the connection for both devices is sufficient. I recommend also ensuring there are not other Ring devices integrated with your Alexa device. For further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-04-2022 03:56:23
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