Responses (1)

T

Tom_Ring

Hi @oatgla. What is your current ISP? Do you have a VPN in use? Are you able to view the Live View when on Ring.com? It is possible that there may need to be some adjustments that need to be made to your router.

1

•

02-05-2022 14:02:23

•

Reply

O

oatgla

Hello, I don't have a VPN, I have T-Mobile Internet it is one device a modem/router, so I may need to make adjustments but I don't know what adjustments that would be. I cannot see the live video on ring.com, and again when I am connected to the wifi the live view does work. Also I went through ring

0

•

16-05-2022 09:57:57

C

Caitlyn_Ring

Hi @oatgla, happy to step in for Tom here. When you switched your internet service provider, were any changes made to your cell phone provider as well? Since the Live View works fine when you are connected to wifi but doesn't work when you're away from home, this would indicate that it's likely a pr

0

•

16-05-2022 22:24:28

O

oatgla

No, no changes were made to my cell phone or cell service, it's actually T-Mobile cell service. And it only works with the wifi at home, if I connect to other wifi providers it stops working

0

•

17-05-2022 04:16:54

C

Caitlyn_Ring

@oatgla It's not likely that there's an issue with the wifi connection to the Ring device, since you're able to access Live View when you're on wifi at home. You can try checking your Doorbell's [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) when you're a

0

•

17-05-2022 17:24:16

O

oatgla

Ah ok, I'll look into protocols and ports, thank you for the link, I'll update once I've looked into it.

1

•

17-05-2022 22:36:51