Doorbells don’t work at night
We have two ring doorbells and have not had any issues. They are hardwired and have strong WiFi. About two - three weeks ago they both suddenly stopped detecting motion between sunset and sunrise. People pull in to our driveway and walk right up to the door and there is noting. We can still access the cameras through the app but get no chime or notification in the app and it records no motion events.
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28-04-2020 09:48:35
Responses (2)
- L
Hello. I’m new here but I joined because I’m having the exact same issue. I wondered did this ever get a fix?. I get no alerts between sunset and sunrise which kinda defeats the object! I have no schedules set, notifications are all switched on, and the ring is certainly working as during the day it’s pinging me all the time!
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28-04-2024 07:28:13
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Caitlyn_Ring
If you are not receiving motion alerts at night, there could be a few reasons why: There is less traffic than during the day, resulting in no motions for your Ring Doorbell to detect. You have changed the Mode on your system, and motion detection is toggled off in this Mode. A Motion Schedule is set up, preventing you from receiving alerts during this time frame. I’d recommend checking the above, as the time of day itself is not going to affect motion detection. Always ensure your Motion Zones and Motion Sensitivity are set to capture the areas where traffic normally occurs as well. For persistent motion detection concerns, you’re welcome to reach out to our support team for further assistance.
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30-04-2024 07:42:00
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