Ring Video Doorbell
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Doorbell rings on one Iphone but not the other
hardwired-video-doorbell
Both my husband and I have the Ring app on our phones. I am the "owner", he is a "user". When someone rings the doorbell, it rings on his phone and Alexa but not mine. I have clicked all the right buttons on in settings. I don't understand why it won't ring on mine?!
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13-10-2024 12:43:18
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Caitlyn_Ring
Hi @user_1bad3a. Make sure Ring Alerts are toggled on in your Ring app, and verify in your phone's settings that the Ring app has permission to send notifications. If you have the Do Not Disturb or Focus Mode enabled on your iPhone, this will suppress alerts. We also have troubleshooting steps for notification issues on iOS devices specifically that you can try.
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23-10-2024 09:36:31
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