Ring Video Doorbell
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T
Doorbell rings by itself
I live in cold climate. When it gets cold, like 20 or below, the doorbell will chime on it's own. Or, in the morning after a cold night, when the sun hits it and it starts to warm up, it goes off by itself. Any ideas how to correct this issue?
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02-12-2020 03:56:56
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Caitlyn_Ring
Hi @ToddB. Have you tried resetting your Doorbell? If not, I'd recommend doing so by holding down the setup button for at least 20 seconds. After the reset is complete, just set it back up in the Ring App with the steps under Set Up a Device. A reset and new setup will usually resolve any performance concerns such as what you're experiencing. If that doesn't do the trick, I'd suggest following up with our support team directly so they can take a look into it for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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03-12-2020 08:30:12
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