Responses (8)

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Caitlyn_Ring

Hi @Rendy. We did some digging and discovered that this feature is no longer in the app. Is there a specific purpose you use the voltage reading for? This information would be great for us to share with the team.

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10-12-2020 19:20:55

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Rendy

Hi Caitlyn, Thank you for your reply. I thought the showing transformer voltage is supposed to be displayed under the device health. As I did ask my friend to screen shot his ring doorbell device health, and it did show the transformer voltage under his device health. And under the device heal

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10-12-2020 19:32:40

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Caitlyn_Ring

@Rendy The transformer voltage reading for the Doorbell Pro is not displayed in the Ring App as it is a feature that is no longer available. Do you have a specific purpose that you're wanting to use the voltage reading for? I would be happy to pass that information along to my team.

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10-12-2020 20:00:04

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mjbrauer

I have a reason: my Ring Doorbell Pro is suddenly losing its connection several times per day and ALL OF THE TROUBLESHOOTING DOCS REFERENCE THE DEVICE HEALTH->VOLTAGE feature. If you're going to drop features that are necessary for troubleshooting, can you please adjust the troubleshooting steps? A

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22-12-2020 18:01:54

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heater

I agree with @mjbrauer. Every help article I have read has mentioned to check my voltage in the app, but its not there. All I can see is hardwired, and the battery says 14%. I am losing battery on a hardwired connection, yet my ring has been plugged in for years with no issues or changes. The de

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07-01-2021 18:39:05

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blr251

Same exact problem. "Device health" for video doorbell Pro doesn't show voltage anymore. Every single troubleshooting advice article by Ring says to check the voltage on the "Device health" page. So frustrating.

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08-01-2021 16:20:58

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jbRingin
Hi - it seems this feature under Device Health --> Power -> Voltage is a critical feature for troubleshooting power issues with the Ring Pro. The Ring Pro even though it requires 16/24V power, still relies on a small battery(rechargeable) to operate. The voltage in this battery needs to be > 4000 mv and the only way to test/monitor this voltage level WAS through the app. This voltage fluctuates throughout the day and if it gets below 4000mv, the camera will miss recordings etc.This voltage reading disappeared in version 3.34 (Android).Disabling a voltage reading in Device Health seems like a round-about way to force your customers to buy new gear and waste their time trying to troubleshoot their 16/24V transformer when there are known issues with this battery failing over time. Ring/Amazon only offers customers a refurb. Pro to 'fix' this issue instead of fixing the design flaw. So was this readout removed to prevent customers from knowing if the battery was/ is going bad? For reference - this is the battery that has been documented to fail over time:https://www.ifixit.com/Guide/Ring+Video+Doorbell+Pro+Battery+Replacement/119125Please restore this Voltage reading feature in the Ring app.
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13-01-2021 22:46:42
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Cplxplato
This is def an issue. I’m having power issues now and doorbell was totally off. Voltage should be letting us know if there is an issue with the device.
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05-02-2021 19:23:08
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Dave6
Same here. Voltage reeding also lets me see if power supply performance is degrating. What was the reason for removing this feature?? If data is available you should show it.
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08-02-2021 12:26:23
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Jbeadow
Agreed, this feature should be restored. Ring team please provide an update.
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21-02-2021 12:23:20
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