Ring Video Doorbell
Doorbell Pro Dies When Button is Pressed
Every time someone rings our doorbell the camera goes dead. I have to take off the wall and disconnect the wiring to get it to come back alive. Did a reset and still the same issue. Is it a dead device?
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04-11-2019 09:42:25
Responses (2)
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Did tehy end up replacing your unit? Or Did you find any answers to your problems? I am having the same problem whee the machine goes dead after pressing th ebutton in 20 seconds or so. Anything it detects doesn't kill the machine and I have to use turn it off and on from the circuit box and connect it to my wi-fi.
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22-11-2019 11:01:13
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Chelsea_Ring
This may require some additional troubleshooting by our support team. Please give them a call at your earliest convenience :)
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04-11-2019 11:53:45
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