Doorbell Pro 2 - is this damaged?
So this is my 2nd Doorbell Pro 2, first one arrived what I believed to be damaged, and now my 2nd one has arrived and is the same, although in a slightly different orientation. Is anyone else's the same? It's the sensor underneath the main camera. Looks like the glass is cracked. This is pics of both of mine. Thanks 1st Doorbell Pro 2  2nd Doorbell Pro 2 
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29-04-2021 11:03:19
Responses (7)
- J
Not installed the 2nd Doorbell yet as would rather wait for Ring to say if this is normal or not. I'm guessing it shouldn't be as they replaced my 1st Doorbell after seeing the pic I'd sent. I can say the transformer with the 2nd Doorbell is labelled differently than the 1st. First branded Delta, this one unbranded completely. Odd!
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29-04-2021 03:48:04
BI think Delta make the new Ring DC transformers first batch of Pro 2's came with the them branded Delta. I think they should actually be Ring branded as that's what they show as in the Ring store if buying one on its own.
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29-04-2021 03:50:44
- M
Thank you for sharing your experiences with us, neighbors! I've shared this with our teams here for further investigation. In the meantime, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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30-04-2021 09:34:33
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- J
Had a supervisor called Chris phone me last night. Going for 3rd time lucky with another doorbell as they don't believe the crack should be there. Hes thinking that too much glue has been used in the manufacturing process and the pressure of too much glue causing the split/crack in the glass near the sensor
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01-05-2021 09:06:11
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- M
Hi there, neighbors! After a closer look from our teams here, what you are noticing here is not a crack. It is a strand of stray adhesive that seems to be covering this component, thus looking like a crack, but it does not interfere with functionality. As always, for any neighbors having concerns with their Ring device operation that have not been able to resolve it, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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05-05-2021 03:46:22
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B@Marley_Ring Thanks Marley. I would agree it doesn't seem to impact functionality. I think the point that might get brought up is will the flaw have any potential long term impacts such as when the device is exposed to sunlight etc. I am assuming it will also mean a tweak in the manufacturing process is required possibly.
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05-05-2021 04:27:48
JHi @Marley_Ring Whilst one bit does look like dried adhesive, the other bit isn't adhesive and is definitely a hairline crack or split. The bit I've highlighted red is the adhesive you mentioned, the 2 yellow arrows aren't, this is definitely damage caused by, what I'd guess, is pressure from the excess glue when it's dried causing the piece to crack as it has no movement against the main glass front.  Either way, no doorbell should have defects, let alone what's meant to be the top end device!
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05-05-2021 10:47:47
- T
Hi neighbors. As mentioned by Marley, contacting our support team will be the best course of action to resolve this concern. If you have questions regarding our warranty, you can find that information [here](https://ring.com/warranty). Also, if you are subscribed to our Ring Protect Plus Plan, it comes with an extended warranty for qualifying devices. More information about our Ring Protect Plans can be found [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan). I hope this helps!
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07-05-2021 09:19:24
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bemak187
Mine is the same. Just checked it there. @JOSEF Did you notice any improvement with the LED light ring round the button with your replacement device?
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29-04-2021 02:58:13
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