Ring Video Doorbell
Doorbell Pro 2 audio issues
Replaced my PRO 1 doorbell with this and for the first 10 days no issues I then noticed issues with the audio on live view and recorded motion events it simply had 0 audio, I hard reset the bell and the audio came back but because it was only 10 days old I got in touch with Amazon and they replaced, the replacement then suffered the same issue only 2 days of being installed again hard reset and it started to work again, as this was a replacement device I now knew the “device” itself wasn’t faulty it was either a network or hardware/firmware problem so contacted ring who did their checks and couldn’t see any network problems (packet loss etc.) and for the record I have no issues with my other Ring devices and didn’t with the PRO 1 and don’t have any issues with other devices connected to the router, however Ring did ask me to split the 2.4ghz and the 5ghz on my router and have the doorbell just work with the 2.4 so have done this and currently testing to see if the audio issue comes back, I was thankful to know someone else on a ring Facebook group I am part of also started to suffer the audio issues on the same morning as me so made me believe it’s definitely more leaning towards a software/firmware problem. I find it very strange that this is a new released product and suffering audio issues as I suffered the exact same problems with the 3+ when I bought that when it was released last year to so I believe there’s something about new release products and having teething problems at the start
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14-04-2021 03:04:34
Responses (19)
- L
I’m glad I found this because I am having the exact same issue. 4/11 is the last day that i had audio on my recordings... After that all of a sudden, no audio. I can’t talk to anyone that rings my doorbell and all motion recordings have no audio. Were you able to get this fixed thru ring? Also....what are yalls reading on your transformer on the device health screen. Mine says good (16V) but will change to poor (15v) if the ring button is pressed.
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21-04-2021 04:44:07
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- S
Having the exact same issue here - Received my first Ring Pro 2 on 4/1/2021 - Ten days later, Audio cuts out and won't come back. I'm on my second one, and it lasted four days until it cut out again. I understand there being issues with new-release products, but this is a device-breaking bug; kind of pointless to drop hundreds of dollars on a product that provides no audio. Can someone from Ring (at least) give some insight as to how/when this will be fixed?
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21-04-2021 12:49:27
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LCompletely agree.....I was planning on upgrading to the cam plus subscription but now that this issue has popped up....not so sure now.
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21-04-2021 01:06:57
- J
Also had same problem. I've not had any need to watch any footage back until yesterday. Then noticed absolutely no audio when doorbell was pressed. It was connected to my 5ghz WiFi, swapped it to 2.4ghz and the audio is back. Been waiting for my replacement for 3 weeks now as there is broken glass in front of the radar sensor. Worst product I've had from Ring so far
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22-04-2021 08:42:27
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- V
Just want to chime in also to say that I had the same problem too, did a factory reset (hold down button for 15 seconds) and it started working again. Not sure how long the sound will last, if it goes again will consider getting a refund from Amazon until Ring decides to fix this issue. Clearly a firmware issue. Another problem with mine is that I can't even connect to my 5ghz wifi network whereas my old Ring Pro 1 could???
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22-04-2021 09:58:44
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Tom_Ring
Hi @Benlfc. Thank you for sharing this information. I will pass this feedback along to my team. I recommend that you continue you to follow up with our support team on your open support ticket. That will allow this concern to be diagnosed and properly tracked. Thank you, neighbor!
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16-04-2021 10:30:11
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