Doorbell only rings outside, no notification or chime sound
I have used my ring2 doorbell for several years now, never really had big issues. But from this year it has starting to have some serieus issues... several postal companies already complained against my doorbell (and other whom have the ring). When they ring the doorbell they hear the sound but my chrime and my mobile (x2) isn't ringing. I have checked/replaced the batteries, resetted settings, resetted router (its within 1 meter range) .. But it seems that the Ring2 doorbell has a 'warmUp' phase... or a wakeup delay. When I press the doorbell after the postal company almost was leaving I could hear both the chime and my phone ringing... the postal company guy als complained that he cant ring twice in a short period if no-one is comming.... Any idea what to do with this ...searched a lot online, read a lot complains but no solution... so this is why i startedmy post in heere.
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01-05-2020 11:29:33
Responses (10)
- S
Hi [Chelsea\_Ringm](https://community.ring.com/t5/user/viewprofilepage/user-id/13823) **Thanks for your quick reply. The RSSI of my device is 'RSSI-41' I havent got a message that my wifi is poor (shouldnt be because its 1 meter from the router and not too much electronics around it). The chime has a ` RSSI-25` . I've ran the connectivity test: it was green**
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02-05-2020 09:15:43
MThank you for confirming an optimal signal strength @Sassen213! The next best step will be to check your device settings in the Ring app for both your Video Doorbell, and your Chime. Please ensure that the volume is enabled, alert tone is selected, and motion alerts are enabled on both. I recommend also checking that there is not any motion scheduling or modes options interfering with alerts in your Ring app. I hope this helps! :)
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05-05-2020 07:54:19
RI have recently started to randomly see the same issue with my Ring 2 The doorbell rings outside on the unit (as I have heard it when it fails) I get a motion notification (Which tells me that i have a good working connection) I get no Ring notification The internal chime does not ring Im asuming that a recent update has caused the issue as i have never had any issues in the past, now my doorbell is pretty much useless so any ideas on how to resolve the issue woul dbe greatly appreciaded. Richard
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18-06-2020 11:35:55
PI also just experienced this issue today. The doorbell has RSSI-54, chime has RSSI-35 - so I don't see this as the issue. I saw a delivery person walk up to my door (with my eyes!) and press the button. Had a notification that a person was detected, but no notification that the button was pushed. Reviewing the footage confirms the button press, the audible tone sounded on the doorbell itself, but neither the connected chime sounded nor the notification was registered that the button was pushed. "Ring notifications" "Record Motion" and "Motion Notifications" all currently switch ON. Did I really buy a doorbell or is it just an expensive camera?
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31-07-2020 05:07:02
- D
I aslo have the same issue RSSi-64, works sometimes not all the time, im on a 100/50 Mbs internet plan so it isnt that. I have it connected to 2 x iphone 11 a door chime and Echo Show 8 and none of them ring.
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31-07-2020 11:26:56
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RThere is obviously an issue here with the Ring Doorbell as I am once again seeing the same issue occuring. I receive a motion alert on my phone/watch The doorbell button is pressed No doorbel ring notification is received The connected chime does not ring How do I go about getting this resolvesd as its no point having a doorbell if it doesnt ring???? Richard
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10-08-2020 11:58:30
MHi @rjcrowe1! When the button is pressed, is there a video recorded? This will indicate if your button is actually functioning or not. If there is a video, the best next step will be to remove and reinstall the Ring app on your mobile device. Next, please check your device settings for both the Doorbell and Chime, in the Ring app, to ensure alert and notification preferences are enabled as desired. If there is no video recorded and no alert when the button is pressed, please perform a reset on the Video Doorbell by holding the setup button for 20 seconds. Once complete, reconnect the Doorbell and test a ring. Feel free to let us know how this goes! :)
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11-08-2020 10:53:04
RThe video is already recording due to a motion alert that’s how I can see the button being pressed. When the button is pressed the bell sounds on the unit but does not trigger a ring press alert or the chime. Each time I press the button straight after the issue it all appears to work. So this is a random issue that others have also seen. Last time this happened I reset the bell unit and it seemed to work for a while then started happening again.
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12-08-2020 02:11:42
NI am also experiencing problems as described above. I've had two Ring Doorbells (1st Gen) for years and never experienced this before. I think it must be an App Update that has caused the issue. Doorbell rings outside. It records the video call and logs it in the history as a missed call. Yet I receive no notification of the event happening live in real-time. I use it for business purposes so I am missing important client calls at the door. I have checked the notification settings in the Android App Settings page on my phone and are all set correctly. And in the Ring App all the notification settings are set correctly too. I've tried toggling all of these settings on and off but doesn't seem to have solved the problem. My wifi strength is RSSI-49 so acceptable and has always been around this level in the past. The only thing I have not tried is uninstalling the app and re-installing. But the reason for not trying this is that I am currently working away remotely and don't have physical access to the doorbells to set them back up on the app again. Any ideas?
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12-08-2020 09:25:01
MHi @Nick88! It certainly sounds like the wifi resources are adequate for the Doorbell to be notifying of a ring alert. Removing and reinstalling the Ring app is a great step and does not require you to be home. Reinstalling the app does not effect any of the devices on your account. It will ensure that your Ring app is up to date and optimally integrated with your mobile device. Feel free to let us know how this goes! :)
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12-08-2020 11:12:43
- D
Having exactly the same issue. RSSI-55 and RSSI-48 on my Chime. getting the motion in the logs but no notifications on any device including Chime. Can see the doorbell being pressed, but still nothing. Going out of my mind with this one.. missing deliveries. Have tried putting it on it's own WIFI SSID/Subnet to separate it from other stuff.. worked ok for a bit then started playing up again. Used to work perfectly before. Had to be something that's changed in the software/firmware. Same device - Ring Doorbell 2. I've installed the Rapid Ring app... but don't see how that will help the doorbell talk to the chime.
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11-01-2021 02:57:19
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D@Marley_Ring - is there any investigation being done on this issue ?? i've called support and spoke to a person named "Dee" and they've got me to reset the device and reconfigure wifi. I've tried rapid ring also and that doesn't make a difference. Surely if the device is recording motion and acknowledging that the button is being pressed at the doorbell (with the spinning light and sound), then the device is communicating and sending notifications, but just not recording the missed ring event. I'm not going to buy another ring doorbell if the newer devices are also doing the same thing. The fact that we pay money to buy the device and then also pay a subscription would be enough reason to ensure your devices continuously work. you shouldn't have to replace the doorbell every year or two. Just to summarize, i've done the following - reset the WiFi config on the doorbell - multiple times - Factory reset the device (multiple times) - Created a new WiFi SSID and IP Network dedicated to Ring - both doorbell and Chime on dedicated network - Checked WiFi signal - currently at RSSI 55 - tried Rapid Ring - Reinstalled IOS Ring App. After all this I'm still not getting reliable doorbell notifications on Chime or Phone app. I've checked in your community forums and online.. seems to be a very common problem with Ring Doorbell 2. hope you can help
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19-01-2021 12:57:26
WI agree, this issue is driving me crazy. I can’t count how many times I’ve deleted and reinstalled my Ring app. I’ve also spent a lot of time on the phone with support. They are always friendly and try to be helpful but it’s still not working. I think it’s the app updates.
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28-03-2021 12:50:52
- S
Same problem for me. Reset, changed wifi etc. Using Rapid Ring. Can't be wifi as, as others have stated, the bell sends a motion notification as someone arrives at the door and records and uploads it using WIFI! The bell rings outside when pressed, can even be heard on the motion video! But the bell does not send the ring to the chime, either of my phones or Amazon echo's. So not the app, not the settings, got to be a problem with the ring software or hardware on the device. Anyone else still having this issue? I was going to get a new one, but seems pointless if the same issue exists. I have three four ring devices so will be a shame to get another brand, but can't have a door bell that doesn't do the basics. The clue is in the name "Ring"!!! Support can you help? Thanks!
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20-01-2021 03:51:18
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- W
I'm having the same problem. I've deleted and reinstalled the app and reset the doorbell. It was just my phone that didn't get the notifications when someone rang the doorbell. Now it doesn't send notification to iPad either. Very frustrating. I don't use the motion alerts so have been missing delivery people and repair people. Please fix this!
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22-01-2021 09:41:13
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THello, I'm having the same issue at one of my locations. It all stopped working on December 12th, 2020. Have tried resetting the entire site including the router. Switching to a new subnet etc. What is interesting is if I activate the video first and then ring the doorbell, the chime will sound AND I get a notification. Otherwise the doorbell works, it makes its own sound to indicate it's working but the chime inside (about 10 feet away all with good RSSI (58), battery full but does not ring the Chime. Yes all is verified in the app that everything is connected together and on the same network.
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22-01-2021 10:06:02
BI'm glad you posted and mentioned December 12. I too had an issue that began on December 12. Everything on the unit stopped working. I tried everything under the sun. Had never had any problems before and hadn't changed any setting and the wifi and everything was exactly as always. I spent days working on it, but finally gave up. Ordered a new unit (rechargeable battery instead of wired), installed it, and everything was fine. Set me back, but all was good. Flash forward to today. My sister-in-law who lives in the building next door told me (I'm her IT guy!) that hers wasn't working. I went in and looked and the same thing that had happened to mine happened to hers. Guess what date it stopped working? December 12! Hmmmmm...did a bad firmware update go out?
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28-01-2021 03:14:49
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Chelsea_Ring
Hey @Sassen213. What is the RSSI for your device? You can learn more about RSSI, what it means, and why it could be causing a delay in your getting notifications and performance of the device in our Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength).
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01-05-2020 11:33:17
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