Doorbell offline after being rung

We have a new Doorbell Pro installed in our new house. So new wiring, new router, excellent WiFi connection. We also have a security camera out the back that works perfectly. But our Doorbell constantly goes offline whenever the bell is rung. Pushing the button does nothing - it is although it is dead - but it is wired in not battery. If we trip the power to the house then it comes back online without any problems or even having to push anything or if we do nothing for a couple of days it randomly comes back on. But it is making for a pretty useless doorbell and security system. Other than constantly having to kill power, does anyone have any suggestions?