Responses (1)

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  Caitlyn_Ring

  Hi @LisaP49. Can you let me know if you're on an Android or iOS phone? Additionally, do you mean that the Ring App itself has to be open in order for a notification to come through? Or are notifications not coming through because you have your phone locked or on Do Not Disturb mode? Once I have a bit more information, I'll be happy to offer some suggestions! :)

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  01-07-2020 07:51:53

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  LisaP49

  Hi, sorry for the delay. I am on IOS and no, I don't need to specifically open the Ring app, I simply need to pick up mu phone and use it somehow (reading a text for example). My phone isn't on DND and I never keep it on lock.. For example, I was away from home yesterday and had not used my phone. When I got home, I had a text from someone who saif that they had been ringing my doorbell. I hadn't received any notification, but it did come through once I read the text message. Lisa

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  05-07-2020 08:26:10

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  Caitlyn_Ring

  @LisaP49 Thank you for those additional details on what you're experiencing. I'd recommend reviewing this Help Center Article [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices), which will go over some troubleshooting steps for delayed notifications on iOS devices specifically. I would also suggest uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App. This is a very common troubleshooting step for any notification concerns. Should the delayed notifications persist, I'd recommend reaching out to our support team at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  06-07-2020 04:29:13

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  LisaP49

  Thank you for your reply. However, if I am right, there is no link attached to your message regarding your comment as follows? @LisaP49 Thank you for those additional details on what you're experiencing. I'd recommend reviewing this Help Center Article here, which will go over some troubleshooting steps for delayed notifications on iOS devices specifically.

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  07-07-2020 11:03:43

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  Caitlyn_Ring

  @LisaP49 Thank you for pointing that out! It looks like the link broke after I added it in. I went back and adjusted it so you should be able to click the link now. :)

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  07-07-2020 03:35:48