Ring Video Doorbell
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C
Doorbell not picking up people at my door but further afield
troubleshooting
hardwired-battery-video-doorbell
motion-settings
Hi I installed my doorbell yesterday, I live on a main road, it picks up people walking past my gate (around 3 metres away) however it doesn’t pick up anybody approaching my door or when they are at my door? Any help appreciated!
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13-08-2022 05:21:30
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20-06-2023 11:23:21
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Justin_Ring
Hi @CallumB. If your Doorbell is missing some motion events, you can try changing the Motion Sensitivity. Follow these steps to change the Motion Sensitivity: * Open Ring app * Select the menu button (three lines, top left). * Tap Devices * Select your Ring device. * Select Motion Settings. * Choose Motion Sensitivity. * Adjust the bar to your liking and save. This Community page [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) covers other adjustments you can make to your Video Doorbell to improve motion detection that you can look into as well. I hope this helps
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15-08-2022 06:10:24
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